Top Operations & Support Jobs in CO

Analyzes customer and agent experience challenges, identifies operational bottlenecks and training gaps, gathers feedback, and develops actionable recommendations. Provides product subject matter expertise, supports operational updates, and partners cross-functionally on strategic change initiatives. Uses data interpretation, reporting tools, AI-powered analysis, and feedback loops to improve support materials and agent workflows while managing multiple projects in onsite environments.

Manages enterprise Windows endpoints, including monthly OS patching, software deployment, Group Policy, and advanced PowerShell automation through MECM. Resolves complex desktop escalations, analyzes logs, improves hardware reliability, and supports proactive troubleshooting with AI tools. The role also coordinates CAB meetings, mentors support staff, documents technical solutions, and collaborates with vendors and cross-functional teams on endpoint administration and cloud co-management.

Manage BoostMobile.com’s ecommerce catalog within Adobe Commerce, including product SKUs, plans, accessories, pricing, checkout configurations, and promotional offers. Translate product and pricing requirements into accurate platform configurations, perform cross-browser and cross-device QA, troubleshoot discrepancies, and ensure timely launches. Maintain documentation, workflows, and quality checklists while coordinating with product, pricing, marketing, and ecommerce teams.

Leads a team of Program Managers focused on improving customer and agent experiences. The role identifies process gaps, tool limitations, usability issues, and operational friction through root cause analysis and impact modeling. It partners with IT and CXO leadership to prioritize technical enhancements, optimize workflows using AI and automation, manage operational efficiency objectives, and communicate strategic recommendations to senior leadership.

Manages IT Service Operations across Change, Problem, DevOps, and ITSM functions. Leads cross-functional teams, develops AI-driven service automation strategies, oversees SLA and OLA performance, conducts Change Advisory Board reviews, ensures compliance and deployment reliability, and provides executive recommendations through performance metrics and trend analysis.

Provides end-to-end mobility support for field and corporate personnel. Diagnoses Android and iOS hardware, software, and network issues; delivers support through phone, email, and chat; stages and provisions devices; performs MDM enrollment and QA testing; maintains carrier billing, Workspace One, and ServiceNow data; and applies AI tools to improve troubleshooting and ticket resolution.

Design, test, and implement process improvements across business units using BPMN, automation, AI, and data analytics. Coordinate cross-functional pilots, apply Lean Six Sigma methods to identify root causes, deliver measurable KPI improvements, and present findings and roadmaps to leadership while enabling training and change management.

Serve as a CX specialist across Boost Mobile, DISH TV, OnTech, and Sling TV. Conduct live phone/chat interactions (minimum 20 hrs/month), evaluate and use generative AI tools, validate tool/process enhancements, observe customer journeys, and deliver data-backed recommendations to improve agent tools and customer experience.