Top Operations & Support Jobs in CO

Lead a Tier 2 Money Advanced Care team (10–12) to resolve complex banking, disputes, and money-movement escalations. Coach team members, drive continuous improvement, use data and AI/automation to improve workflows, partner cross-functionally, and deliver timely, compliant, customer-centered outcomes.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Serve as a specialized tax operations contact, resolving payroll tax filing and payment issues for customers and tax agencies via phone and email. Track trends, surface feedback, and collaborate with CX teams to improve processes. Use AI platforms to streamline communications and enablement.

The role involves leading Salesforce system improvements, managing projects, integrating applications, and enhancing user experiences while ensuring effective communication and adoption of platform changes.