Handle inbound customer calls about billing, provide accurate account support, resolve issues empathetically, meet customer service standards, and escalate issues when needed. The role requires using multiple computer programs in a 24/7 call-center environment, collaborating with management, and maintaining professional customer relationships while working varied shifts.

Supports the Business Operations team within a technology organization through financial forecasting, financial modeling, dashboard and web app development, data analysis, process improvement, project management, executive reporting, and internal communication. The intern will enhance tools and processes, streamline operations, support informed business decisions, and participate in professional development, networking, mentorship, and cross-functional internship activities.