The Product Information Management Specialist maintains and enhances the product catalog for efficiency, accuracy, and cost savings, involving data management, vendor research, and collaboration across teams.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

The Business Process Analyst will redesign and operationalize workflows, focusing on process documentation, improvement, automation, and performance measurement within a nine-month contract.