Top Operations & Support Jobs in CO

Investigate and resolve complex Datadog Agent escalations, lead technical calls, mentor global support, run office hours, collaborate with Engineering/Product to improve the platform, and automate troubleshooting using scripting and container knowledge.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Manage and mentor a team of Premier Support Engineers handling customer requests, reproducing and troubleshooting issues across Datadog integrations, onboarding and training hires, building documentation, resolving high-priority escalations, and driving initiatives to improve team productivity and processes.

Lead the global network and A/V teams, managing infrastructure, vendor relations, and ensuring high-performance services across Datadog offices.