Provide front-line IT support for Windows, macOS, Android, and iOS endpoints; triage and resolve tickets via email/chat/ticket portal within SLAs; provision devices with Intune Autopilot and MDM; manage Entra ID and Microsoft 365 user lifecycle; troubleshoot networking, VPN, and security access issues; maintain asset inventory, SOPs, and knowledge-base; escalate security incidents and support IT projects.

Produce and maintain recurring KPI reports, Salesforce and Tableau dashboards, perform reporting QA and data validation, support Deal Desk opportunity and quote workflows, document RevOps processes, and partner with Sales, Finance, Marketing, and other stakeholders to improve workflows and automation.