Lead training and QA strategy for Customer Operations, managing trainers and QA analysts. Evaluate and improve QA processes, standardize scoring, drive automation, refresh training programs, build on-demand content, use quality data to inform interventions, champion AI tools, and partner cross-functionally to deliver timely training in a hybrid Denver role.

Provide high-level administrative support to the Chief Revenue Officer: manage complex calendars and domestic/international travel, coordinate meetings and events, handle confidential information, capture meeting minutes, reconcile expenses, support special projects, and collaborate with cross-functional teams and other executive assistants to ensure seamless operations.