Provide customer support via live chat, phone, and email; use internal tools to investigate and resolve inquiries; escalate issues as needed; follow policies and licensing requirements; promote responsible gambling and contribute to internal improvement efforts.

Provide administrative and regulatory support for sportsbook trading: verify and remove event restrictions, monitor regulatory compliance across domains, manage inbox, and perform regular checks to ensure offered products meet legislation and departmental policy.

Provide administrative and real-time support to sportsbook traders across pre-game and in-play events. Monitor live events and competitor odds, verify and create events, investigate and escalate issues, and liaise with internet/telephone operations and external content providers. Work flexible hours including weekends, evenings, and public holidays.