Top Operations & Support Jobs in CO

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess needs, recommend solutions, document interactions, maintain product knowledge, and meet call center KPIs while providing empathetic, professional service.

Lead and coach a remote team of customer service representatives to meet KPIs and resolve escalations. Monitor QA, manage schedules and timecards, analyze service data, prepare reports, and implement process improvements while liaising with management.

Provide phone-based customer service to policyholders and third parties: explain policy coverage and claim status, process requests via calls, emails, and correspondence, maintain procedures and department call/time standards, and assist with claim payments.

Process reinstatement eligibility and transactions for Liberty National, track and follow up on tasks, handle premium adjustment waivers and WOP reversals, prepare weekly status reports, notate and process assigned policies, and perform other clerical duties while adhering to departmental policies.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.