Designs and delivers training programs for customer retention call-center representatives. Creates instructional materials, facilitates classroom and individual sessions, assesses training needs, monitors call quality, provides coaching, supports system testing, troubleshoots basic technical issues, and assists with call coverage and operational projects.

Deliver and implement Liberty National training systems across field agencies, schedule and conduct webinars/meetings, create training materials, mentor field supervisors/directors, monitor field performance, manage travel and expenses, and complete weekly field reports to drive adoption and efficiency.