Top Technical Support Jobs in Denver & Boulder, CO

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Serve as a specialized tax operations contact, resolving payroll tax filing and payment issues for customers and tax agencies via phone and email. Track trends, surface feedback, and collaborate with CX teams to improve processes. Use AI platforms to streamline communications and enablement.

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot hardware, OS, network, and medical imaging systems; document issues in CRM; perform remote upgrades and preventive maintenance; drive issue resolution and improve customer satisfaction.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Provide technical customer support for Cellebrite SaaS solutions via phone, email, and chat. Troubleshoot browser-based application issues on Windows workstations, manage cases in CRM, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT through clear communication and timely resolution.

As a Technical Support Specialist at ALLO, you'll assist customers with technical issues related to internet and voice services, providing excellent customer service and collaboration within a team environment.

Serve as Tier 2 escalation for CartoPac: diagnose and resolve complex hardware, software, and network issues; deploy and configure software; mentor Tier 1; document cases; collaborate with implementation, product, and engineering; advocate automation and AI to improve support.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.