Top Technical Support Jobs in Denver & Boulder, CO

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Owns daily billing operations and technical support for energy-sector clients. Responsibilities include resolving billing exceptions and API issues, monitoring production workflows, coordinating with DevOps, managing reports and rate updates, planning testing and UAT, leading client calls, handling escalations, capturing product requests, and delivering post-go-live Professional Services projects. The role requires utility billing knowledge, SQL, REST API troubleshooting, project management, strong communication, early-morning workflow checks, and rotating weekend on-call coverage.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Provides Tier 2 technical support for Zoom customers, resolving API, calendar synchronization, integration, identity management, and data mismatch issues. Owns support cases and calls, troubleshoots REST API payloads and connected applications, meets service metrics, communicates with customers and internal teams, maintains product expertise, and participates in after-hours or on-call coverage.

Provides remote technical support to merchants through phone, email, and SMS. Troubleshoots POS systems, payment terminals, network connectivity, printers, scanners, cash drawers, mobile devices, and software issues. Resolves questions during the first interaction when possible, escalates complex issues, and documents customer interactions. The role requires strong communication, empathy, organization, adaptability, and comfort working in a fast-paced startup environment.

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Leads Propeller’s Technical Support Team, managing capacity, case assignments, coaching, onboarding, performance, and career development. Defines support strategy, analyzes KPIs, improves troubleshooting workflows, oversees knowledge documentation, and handles complex escalations. Partners with Engineering, Product, Customer Success, Implementation, Sales, Geospatial, and Logistics to resolve recurring issues and communicate customer insights. Supports integrated hardware and cloud software involving drones, photogrammetry, GPS, and geospatial workflows.

Provides frontline technical support for customers using drone hardware, ground control points, and cloud-based mapping software. Responsibilities include troubleshooting hardware and software issues, assisting with file uploads and site settings, diagnosing data-capture and photogrammetry problems, resolving or escalating cases, and documenting solutions. The role collaborates with Customer Success Managers and engineers while developing expertise in geospatial technology and construction workflows.

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.

Provides technical support to Control4 customers and integrators, including installation guidance, configuration, troubleshooting, returns, and Tier-1 support across smart-home, AV, networking, surveillance, and automation technologies. Creates technical documentation, participates in product beta testing, and contributes to team training. The role requires at least two years of Control4 installation or programming experience, strong troubleshooting abilities, customer-focused communication, and broad knowledge of connected technology systems.

Provides Tier I technical support for smart cooler vending operators. Handles customer intake, onboarding, app and machine-status questions, basic troubleshooting, connectivity and payment-reader issue gathering, documentation, follow-up, and escalation to Tier II. The role requires clear communication, structured checklist use, accurate ticket documentation, and the ability to explain technical steps plainly without making unsupported technical or equipment decisions.

Provides first-line technical support for AAM customers and partners across the United States, Latin America, and other territories. Responsibilities include customer communication, ticket ownership in Halo and JIRA, troubleshooting software, networks, hardware, and playback logs, remote issue resolution, escalation management, knowledge base development, ITIL-based problem and change management, customer data maintenance, and onboarding sites to cloud software products.

Provides technical support for Trimble’s SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support.

Leads complex enterprise technical support investigations across production and pre-production environments. Troubleshoots API Gateway, AI Gateway, cloud, authentication, and containerization issues; produces knowledge articles, executive summaries, and root-cause analyses. Partners with engineering, product, customer-facing teams, and leadership to improve product stability and customer experience. Mentors support engineers, manages escalations, and drives cross-functional technical projects for high-value enterprise customers.

Provides Tier 2 technical support for wireless products, services, devices, messaging, and internet equipment. Troubleshoots network complaints and provisioning errors, documents issues in ticketing systems, handles high-volume customer calls, maintains quality standards, supports new team members, and collaborates with customer service, network operations, and field operations. The role requires excellent communication, customer service, multitasking, troubleshooting, and technical learning skills.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Provides first-line technical support for Mogli’s Salesforce-based SMS and WhatsApp application through multiple communication channels. Troubleshoots and escalates client issues, configures products and basic automations, maintains Salesforce Cases, develops knowledge-base content, tests product releases, and communicates Salesforce and product changes. The role also advocates for clients, contributes to process improvements, and collaborates with support, product, engineering, and account teams in a remote environment.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.