Top Technical Support Jobs in Denver & Boulder, CO

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provides advanced technical support for the Dragos cybersecurity platform, troubleshooting escalated issues across Linux, Kubernetes, hardware, cloud infrastructure, APIs, networking, and hybrid environments. Reproduces issues in lab environments, analyzes logs, documents solutions, escalates unresolved problems, and collaborates with engineering and internal teams. Maintains customer communication, contributes to knowledge bases and process improvements, and participates in escalation and weekend on-call rotations.

Provides high-touch technical support for domain services, hosting, SSL, email, billing, and partner integrations. Troubleshoots DNS and domain lifecycle issues, resolves escalations, manages fraud and compliance actions, documents platform bugs, and communicates trends to product and engineering teams. The role also improves workflows and self-service resources, supports high-profile accounts, identifies value-based upselling opportunities, and maintains service-level and attendance targets across rotating shifts.

Assist technical support and engineering teams with investigating customer-reported software issues, reproducing bugs, documenting troubleshooting steps, updating tickets, testing platform workflows, and drafting customer communications. Learn web applications, APIs, browser developer tools, and SaaS operations while following security, privacy, escalation, and access-control procedures. Collaborate remotely with Customer Success and Engineering teams and contribute to troubleshooting guides and technical documentation.

Provides technical support for commercial chiller startup, operation, servicing, and troubleshooting. Guides field technicians remotely, analyzes service data, supports root-cause investigations, reviews technical documentation, trains personnel, participates in quality and product-development initiatives, and supports mission-critical customers. The role requires extensive HVAC service experience, expertise in refrigeration and electrical systems, customer communication skills, and up to 10–15% travel.

Provides technical implementation and escalated support for dental practices using Archy. Prepares workstations, imaging systems, sensors, phones, hardware, backups, and data mappings for launch; supports go-live activities; troubleshoots imaging and hardware remotely; coordinates vendors and internal teams; documents solutions; improves training resources; and advocates for customer needs.

Provides Tier 2 technical support for wireless products, devices, messaging, internet services, network complaints, and provisioning errors. Handles high-volume inbound calls, troubleshoots issues using internal tools, documents tickets accurately, meets quality standards, and collaborates with customer service, network operations, and field teams. The role also assists new team members, supports product implementation feedback, and requires variable scheduling, on-call rotation, and weekend availability.

Own complex technical support cases for U.S. Government customers using MarkLogic and Semaphore data platforms. Diagnose database, distributed-system, data-flow, Linux, networking, cloud, security, performance, and operational issues. Coordinate high-severity incidents, communicate with customers and internal teams, escalate defects, improve support processes, mentor teammates, and provide scheduled after-hours coverage in restricted government environments.

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots product and platform issues, researches solutions, documents interactions in Salesforce, manages follow-up cases, and escalates issues when appropriate. The role requires clear communication, empathy, critical thinking, multitasking, accurate documentation, and the ability to handle high-volume customer interactions involving Windows, Mac, Chromebook, iPad, and tablet devices.

Provide technical support for a SaaS platform by resolving tickets, calls, and emails; troubleshoot and replicate software issues, document resolutions, escalate complex problems, assist with customer onboarding and training, and identify recurring issues for product improvement. The role requires clear communication, technical aptitude, analytical problem-solving, time management, independent work, and cross-functional collaboration.

Serves as the first point of contact for customer support inquiries across ticketing, chat, email, and phone. Troubleshoots basic to moderately complex software issues, documents interactions and resolutions, escalates cases to Tier 2, and guides customers through solutions. The role maintains product knowledge, contributes to knowledge-base documentation, collaborates with internal teams, and supports service-level and customer satisfaction goals during high-volume periods.

Investigate and resolve production software issues using logs, request traces, API responses, and reproducible examples. Coordinate with engineering on bugs, validate workarounds and fixes, support incident response, and communicate technical findings to customer-facing teams. Document investigations through runbooks and root-cause summaries while improving diagnostic tooling and preventing recurring incidents.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

Provides proactive and reactive technical support to designated enterprise customers. Responsibilities include troubleshooting logs, stack traces, browser traces, APIs, integrations, authentication, and networks; managing incidents and remediation plans; configuring content sources; maintaining runbooks and knowledge articles; educating customers; coordinating with internal teams; and driving support improvements. The role is remote with flexible hours and may require customer-specific screenings, equipment, training, certifications, and extended on-call coverage.

Provides advanced Tier 3 technical support for IBM Guardium Data Security and IBM Z Multi-Factor Authentication products. Diagnoses complex installation, configuration, performance, and functionality issues; performs root cause analysis; develops reproducible cases; and recommends and implements solutions with customers and Engineering. The role supports z/OS environments, contributes to training and documentation, assists junior engineers, participates in projects, and may require occasional after-hours, weekend, or holiday support.

Provides technical customer support, investigates complex issues using logs and dashboards, reproduces defects in sandbox environments, troubleshoots QuickBooks Online integrations, and escalates findings to Engineering. The role also manages long-running cases, identifies recurring product issues, collaborates cross-functionally, and creates technical Help Center content. Requires technical support experience, strong debugging and written communication skills, QuickBooks Online expertise, and U.S. work authorization.

Provides L1 technical support to enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat-investigation issues through ticket ownership, log analysis, root-cause analysis, and collaboration with Engineering and Product. Supports onboarding, maintains knowledge-base documentation, communicates customer updates, identifies recurring issues, and recommends product improvements. Requires Spanish fluency and experience supporting cybersecurity, SaaS, or enterprise technology environments.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Leads and rebuilds GrowthLoop’s technical support organization, including recruiting and coaching distributed support engineers, setting service levels, managing escalations, and owning customer outcomes. Designs AI-assisted support workflows with appropriate permissions, evaluation, and human oversight. Builds knowledge systems, runbooks, diagnostic tools, and automation while partnering with Product and Engineering on incident response, reliability, and permanent fixes.