Top Technical Support Jobs in Denver & Boulder, CO

Provide first-line technical support for complex security and networking issues, including troubleshooting SSL, SAML, HTTP, TCP/IP, connectivity, and performance problems. Partner with Engineering, document resolutions, manage enterprise escalations, contribute product feedback, develop training, and mentor support engineers. The role requires expertise in web security, network infrastructure, security proxies, VPNs, firewalls, DLP, SD-WAN, and related technologies, along with U.S. citizenship.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide advanced technical support to SaaS customers, resolving complex product, integration, API, and service issues. Manage escalations, investigate root causes, coordinate with Engineering, support Premium customers, mentor teammates, create Help Center content, and improve team processes. The role requires strong communication, customer empathy, troubleshooting expertise, and the ability to manage multiple priorities across time zones while meeting support KPIs.

Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Resolves complex Tier 2 IT escalations across network infrastructure, telephony, endpoints, medical devices, and enterprise applications. Administers Google Workspace, Meraki, 8x8, and endpoint systems; coordinates procurement and field vendors; engineers chatbot workflows; supports healthcare go-lives; and mentors Tier 1 technicians. Develops documentation and process improvements while providing autonomous remote support in a healthcare environment.

Provides Level 1 technical support for Baxter infusion pumps, software applications, and connected healthcare technologies. Troubleshoots hardware, software, connectivity, and system issues; manages customer cases and tickets; supports RMA activities; guides setup and configuration; escalates complex issues; and maintains compliance with HIPAA, GDPR, and safety requirements.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides remote technical support for EverHealth SaaS healthcare applications through phone, chat, email, and customer portals. Diagnoses application, workflow, and configuration issues; documents troubleshooting; escalates complex cases; collaborates with Product, Engineering, Billing, and other teams; maintains knowledge-base content; and meets customer satisfaction, quality, productivity, and SLA goals.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Handles inbound customer inquiries through phone, email, and chat; troubleshoots technical issues, identifies customer needs, recommends GoDaddy products, and drives sales. Maintains product and pricing knowledge, meets service and sales metrics, and supports outbound sales efforts when needed. The role requires working some nights, weekends, and holidays.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.

Provides advanced, customer-facing technical support for complex enterprise systems issues in a 24x7 environment. Troubleshoots virtualization, networking, storage, performance, and system failures; performs log analysis, failure recreation, and root-cause investigation. Communicates with customers and internal teams, tracks service calls, documents resolutions, improves support processes, mentors colleagues, and collaborates with engineering on design and reliability issues.

Provides first-level technical support for Tintri storage solutions in a 24x7x365 environment. Owns customer cases from intake through resolution or escalation, troubleshoots hardware, software, operating system, networking, virtualization, and storage issues, analyzes logs and diagnostics, documents case activity, communicates with customers, and collaborates with senior engineers and engineering teams. The role also contributes to knowledge-base content and requires shift, weekend, and holiday coverage.

Leads Level 3 technical support and problem management across North America. Manages complex escalations, troubleshooting, root cause analysis, incident resolution, and corrective actions. Coaches and develops technical support staff while partnering with Engineering, R&D, Operations, Sales, and customers. Improves support reliability and efficiency through automation, AI, monitoring, documentation, knowledge management, standardized diagnostics, and performance insights.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Provides technical leadership for offshore wind turbine service operations. Troubleshoots turbine issues remotely and onsite, manages technical cases and work orders, supports offshore execution planning, and develops troubleshooting guides. Leads improvements involving turbine controllers, HMI, SCADA, grid outages, digitalization, analytics, safety, quality, and warning strategies. Collaborates with service teams, technicians, supervisors, engineering, and operations leadership.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.