Top Customer Success & Experience Jobs in CO

Manage end-to-end onboarding for Gusto 401(k) plans (new setups and conversions). Serve as primary contact for sponsors/admins, drive tasks to activation and first contribution, coordinate cross-functionally, ensure data accuracy and compliance, monitor performance metrics, and use AI tools to improve workflows.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

Own the end-to-end onboarding journey for benefits integrations: drive consultative outreach, manage project timelines, confirm eligibility and compliance, gather required information, build policies, manage enrollments, coordinate with internal and external partners, and ensure accurate, timely benefits implementation and excellent customer experience.

Serve as the primary benefits contact for a portfolio of small-employer clients. Guide clients through renewals, plan evaluation, selection and enrollment; recommend coverage options (dental, vision, life, disability, HSA/FSA) and plan types; provide clear phone and email guidance; maintain timely, accurate service; meet SLAs and retention goals in a fast-paced environment.

The Retirement Advocate will enhance user experience, support retirement benefits inquiries, build client relationships, and educate clients on their plans.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

Seek customer experience professionals for future benefits advocate roles in 2026, focusing on health insurance and customer support.