Top Customer Success & Experience Jobs in CO

The Commercial Sales Engineer will support sales efforts by providing technical expertise, conducting product demos, and collaborating with product teams to address customer needs.

The role involves managing a team of Technical Account Managers, ensuring customer success through training and support, and improving processes within the organization.

Lead and develop a team of up to six Technical Account Managers to drive product adoption, expansion, and customer value. Own team KPIs, run OKR initiatives, manage escalations and strategic customer engagements, recruit and onboard talent, and partner cross-functionally to influence product and process improvements.

As a Customer Success Manager, you will foster relationships with customers, advocating for their needs while promoting product adoption and growth opportunities. Responsibilities include managing account transitions, advising customers on best practices, and collaborating with internal teams to ensure satisfaction.

Serve as the subject-matter expert for Datadog Synthetics, advising enterprise customers on architecture, data collection, and best practices. Collaborate with Product, Engineering, Sales, and Support to produce reference architectures, implementation guides, training, and POCs. Drive customer adoption at scale, troubleshoot complex production issues, and provide high-quality field feedback to shape product direction. Travel up to 40% and occasionally perform on-site deployments and demonstrations.

As a Customer Success Associate, you will manage relationships with customers, drive product adoption, handle requests, act as an advisor, monitor usage trends, and collaborate with internal teams to ensure retention and customer satisfaction.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Serve as a trusted technical advisor for enterprise customers, driving product adoption, analyzing IT operations, recommending configurations and best practices, conducting business reviews, collaborating with product and engineering, and supporting renewals and customer success.