Top Customer Success & Experience Jobs in CO

The Commercial Sales Engineer will support sales efforts by providing technical expertise, conducting product demos, and collaborating with product teams to address customer needs.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Investigate complex customer escalations involving authentication, authorization, identity, enterprise administration, audit records, dashboards, notebooks, sheets, and data visualizations. Lead technical calls, coordinate cross-functional investigations, mentor support engineers, identify product gaps, and develop internal tooling, debugging guides, and reusable workflows. Serve as the primary Web Platform expert while partnering with Engineering and Product to improve Datadog's platform and customer experience.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

As a Customer Success Manager, you will foster relationships with customers, advocating for their needs while promoting product adoption and growth opportunities. Responsibilities include managing account transitions, advising customers on best practices, and collaborating with internal teams to ensure satisfaction.

As a Customer Success Associate, you will manage relationships with customers, drive product adoption, handle requests, act as an advisor, monitor usage trends, and collaborate with internal teams to ensure retention and customer satisfaction.

Serve as a trusted technical advisor for enterprise customers, driving product adoption, analyzing IT operations, recommending configurations and best practices, conducting business reviews, collaborating with product and engineering, and supporting renewals and customer success.