Serve as the clinical-IT liaison to optimize clinical workflows across customer accounts. Provide consultative advice on healthcare regulations, support product implementation and deployment, conduct on-site assessments, train staff, and collaborate with sales, product, and engineering teams to improve customer satisfaction and engagement.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.