Lead customer listening and experience measurement programs, combine structured and unstructured signals using AI/NLP to generate insights, drive cross-functional action, manage closed-loop feedback and influence product and operational improvements across the customer lifecycle.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.