Vice President of Sales Operations

About Us

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payors, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

Vision: To create the most advanced and complete in-home care model in the world.

Key Considerations for Candidates

• Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology - healthcare delivery company?

• Are you willing to roll up your sleeves and do what needs to be done?
• Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?

Job Summary

DispatchHealth is recruiting a Vice President of Sales Operations, who will be responsible for architecting, building and optimizing the sales operations function across all revenue-generating teams.

The Vice President must be an accountable and inspirational leader. The successful candidate must employ an entrepreneurial spirit and embody a sense of urgency around desire to transform care delivery. Our solutions are broad and expanding, so the ideal candidate must be creative, aggressive, dynamic and most importantly, have a demonstrated ability to design and execute strategic initiatives that enhance sales productivity and performance.

As the company’s products, services and markets grow, this leader must be able to rapidly scale the sales operations functions across all channels. In this role, the leader will work cross-functionally between our sales, partner success, clinical delivery and analytics teams to build the customer management foundation. Critical to success will be the design and deployment of go-to-market playbooks, process mapping and improvement, strategic initiatives to enhance productivity, resource allocation and pipeline analytics.
We are looking for someone who is self-motivated, data-driven and has exceptional relationship-building skills. This position reports to the Chief Commercial Officer and will be remote with travel expectations to Denver headquarters and for key meetings.

This leader will be essential in building the structure and workflows to drive performance across the sales organization and laying the foundation for scale as the company grows. This role sits at the intersection between our commercial engine and our operations teams, and demands ongoing prioritization, scenario planning and decision-making to ensure all teams are aligned with appropriate goals and are on pace to achieve them. 

Responsibilities:

• Lead the creation of the structure, workflows, dashboards and ongoing performance management of SFDC, the company’s CRM.
• Identify third party applications to support performance including data mining, communication and campaign management, dashboarding and reporting and forecasting.
• Leverage data to support sales leadership in highlighting and inspiring the teams to meet and exceed weekly, monthly, quarterly and annual targets.
• Partner closely with sales leaders to develop creative sales plans and strategies across assigned territories and ensure engagement and adoption of best practices across the field organization.
• Partner closely with analysts and finance to ensure coordination across forecasting and planning initiatives.
• Work closely with Growth leadership to select, evaluate and recruit new sales talent.
• Continually assess impact of lead generation efforts and collaborate closely with Marketing and Sales to address opportunities to improve performance.
• Accurately forecast performance and highlight areas of risk to leadership on an ongoing basis.
• Leverage sales and leadership experience to mentor and coach team as they grow and develop

• Drive the analytics to evaluate costs/benefit of strategic initiatives intended to foster increased rep productivity and performance.

Qualifications

• Ten+ years of strategy and sales operations experience in high-growth environments across broad solutions and market segments.
• Bachelor degree - advanced degree preferred
• Excellent ability to manage internal and external stakeholders and vendors to ensure tight coordination across teams.
• Expertise scaling sales operations functions and deploying staged launches of functionality.
• Experience incorporating new processes, workflows and stakeholders into the sales operations platform in a predictable, seamless manner.
• Strong executive presence and highly developed cross-functional communication and

• Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex environments.
• Sound analytics thinking who can cull data sources and propose actionable recommendations collaboration skills.

• Strategic thinker who can succinctly evaluate variables and provide clear recommendations for both internal and external stakeholders.

Expectations

• Entrepreneurial mindset – ability to work in a high-growth, rapidly evolving, dynamic environment with a propensity for positivity and an energy to take on a variety of initiatives.

• Demonstrated ability to hire key and develop key talent, ensuring strong eNPS and actively modeling the company’s culture and values.

• The ability to work rapidly through problems and develop solutions without complete

Information.

• Adept at swiveling between big picture strategy and focused, detailed discussions.
• Accountability for results and a mentality to win as a team with an emphasis on rapidly identifying and solving issues that hider success.

• Open to receiving and providing direct, informed feedback.
• Travel for key meetings as necessary

Benefits

• Career growth and investment
• Be part of a company that is innovative, exciting and progressive
• Competitive health and wellness benefits for full-time employees
• 401k
• Flexible schedule

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.