Technical Account Manager

| Greater Denver Area
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About Datadog:

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 


The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.


The Opportunity: 

A Technical Account Manager (TAM) provides advisory services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. Customers hold TAMs in high regard as experts and trusted advisors on how advancing observability in IT Operations translates to business value.


You Will:

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Mentor and train the customer’s champions
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

You Are:

  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • A self-starter, tech-savvy professional who understands a company’s business requirements with ease and explain Datadog’s value and technical details to C-level executives, a technical guru and everything in between
  • Confident in your hands on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Able to sit up to 4 hours, traveling to and from client sites 
  • Able to travel via auto, train or air up to 40% of the time 

Bonus Points:

  • Previous experience working as a TEM supporting mid-market and/or Enterprise customers in the cloud space
  • You have experience using Datadog and/or other cloud monitoring tools. 

Why You Should Apply: 

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

In accordance with the Colorado Equal Pay Transparency Rule ("EPT")

At Datadog, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including your work history and professional experience. These considerations potentially can cause your compensation to vary.

The Technical Account Manager has an annual starting salary starting at $100,000, and a competitive equity package. The actual pay may be higher depending on your skills, qualifications, and experience. In addition, Datadog offers a wide range of employee benefits. To learn more about Benefits click here

#LI-NE1

 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SalesforceCRM
    • GrooveEmail
    • MarketoLead Gen
    • Sales Navigator Lead Gen

Location

We’re located in the heart of Denver, surrounded by restaurants, stores, & coffee shops. Union Station is just a few blocks (or quick Bird ride) away!

An Insider's view of Datadog

How does your team reward individual success?

Success is rewarded in many ways! Datadog does an amazing job making it known that each individual’s success is important & recognized through company wide communication. Opportunities such as Presidents Club & Top Dog Awards keep motivations high. Above all, growth opportunities are greater than anything I've seen through my professional career.

Wes

Senior Mid-Market Account Executive

How do you collaborate with other teams in the company?

I frequently work closely with various teams to ensure our customers are supported & satisfied. From partnering with Account Executives to review our customers’ goals & create executable plans with milestones to track our success, to Product Managers and Support Engineers to problem solve customer requests, everyone is always willing to jump in!

Freddy

Senior Customer Success Manager

How has your career grown since starting at the company?

Datadog has pushed me to forge new paths, grow into new positions, move across the country & enter into management. I began as a SDR, became a Team Lead, moved into the AE seat, became a Senior AE, a SDR Manager, and now lead a team of Account Executives! I hope to provide similar foundational development & inspire new employees the same way I was.

Shelby

Manager, Commercial Sales

What is your vision for the company?

When we decided to bring Datadog to Denver, we knew we were going all-in. In the past year we've gone from just an idea to a full, blossoming office! With so much anticipated growth in the market, we're investing heavily in our people to ensure their success in the short term, while also preparing them for future challenges and opportunities.

Shaunt

Senior Vice President, Global Commercial Sales

How do your team's ideas influence the company's direction?

On the LATAM team, we are working to break into new markets as we grow the Datadog footprint. We’re very strategic in targeting our markets because we value making an impact on our customers. We understand how important pipeline generation is for the direction of the business, so it is top of mind - the PG for today, is the opportunity of tomorrow!

Aurora

Commercial Account Executive, LATAM

What are Datadog Perks + Benefits

Datadog Benefits Overview

Datadog employees work hard to support our users—whether it's developing new, cutting-edge features or helping users master our platform. In turn we strive to provide competitive benefits that allow our employees to live happy, healthy and fulfilled lives.

Check out our offerings for family planning, financial growth, personal development and more at https://www.datadoghq.com/us-benefits/

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We partner with LifeLabs to bring Behaviors of Inclusion and Inclusion in Action workshops to every employee.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
We partner with external diversity job boards and partners to attract top talent. All interviewers go through interview training to reduce bias during the interview process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
In addition to pet insurance, we also offer pet adoption assistance for employees adding a furry friend to their growing family.
Wellness Programs
Your health is a priority. We reimburse a percentage of qualified fitness and health oriented expenses for you, your spouse or domestic partner, and dependents under 18.
Mental Health Benefits
We understand that without help, navigating mental health care benefits can be difficult. We partner with Spring Health to ensure you have resources that are convenient, user-friendly, & confidential.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Benefit coming in 2022
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
While remote, Datadog is sponsoring various remote family events to help those with children at home. We host puppet shows, language classes, dance parties, and more!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We have a casual dress code and don't require you to wear business casual - unless that is what you feel most comfortable in!
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Happy Hours
Happy hours are hosted once per week.
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities. While remote due to COVID-19, we have begun free virtual fitness classes.
Home Office Stipend for Remote Employees
We offer permanently remote employees benefits to ensure they are set up for success at home. Additionally, we currently offer benefits for temporary remote employees due to COVID-19.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program begins day 1 of your employment with us and evolves throughout your career at Datadog.
Time allotted for learning
We encourage our employees to set aside time for learning through the various learning platforms offered. We also offer an annual Learning Week, which our Talent Development team runs.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Datadog, we work to evolve the benefits we offer based on feedback from our employees annually. Our employees are at the core of our company and we strive to continually make them feel supported in every facet!

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