Sr Director / VP of Sales

| Greater Denver Area
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Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,500+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.


Freshworks is looking for a proven sales leader with experience leading a high growth segment in North America. This leader will be forward thinking, data-driven and passionate sales leader to join our team in Denver, Colorado. This person will drive growth initiatives and revenue generation programs for North America Mid-Market segments by developing, managing and tracking demand generation programs and campaigns to drive and nurture leads and accelerate opportunities to close. This position will collaborate closely with Freshworks' GTM leadership team to define strategy and execute the revenue plan. 


Your Responsibilities: 

  • Report directly to President of North America, provide leadership, development and execution support to the Regional Sales Managers to surpass revenue targets 
  • Assist and coach Account Executives and Business Development Reps in all phases of the selling process to achieve agreed-upon targets and performance metrics 
  • Develop and implement best practices to maximize pipeline creation, customer conversion rates, forecasting accuracy, and cross-functional collaboration 
  • Collaborate with Marketing, Customer Success, Solution Engineering, and Business Development to accelerate sales cycles, generate new sales opportunities drive revenue through multiple channels 
  • Foster a culture of progressive personal development and mentoring of the Mid-Market Sales team 
  • Operational excellence in the day-to-day management of the business, including, but not limited to forecasting, pipeline development, training, hiring, performance management, collaboration, teamwork, and best practice sharing 
  • Initiate, develop and maintain executive level relationships and drive sales activities with key customers 
  • Understand target customers business needs, develop proposals and accurately articulate Freshworks' value proposition at the executive level 
  • Assist and close complex transactions and be willing to get into the trenches with the team 



  • 15+ years of software sales experience, and 5+ years of sales leadership as VP/Director leading multiple sales teams greater than 30-40 sales reps.  
  • Track record of stability and tenure in multiple organizations 
  • History of overachieving targets in a SaaS, market leading technology 
  • Proven success scaling out multiple sales team with success selling SaaS and cloud solutions in the industry (preferably in CRM and Customer Experience solutions) 
  • Demonstrated ability to continuously increase effectiveness of team, recognizing opportunities for creating new systems, structures, and processes 
  • Strong knowledge of CRM reporting and dashboards and highly process orientated 
  • Demonstrated experience building a collaborative environment between sales, marketing, product and finance 
  • Strong executive presence - experience and comfort level working with C-level executives 
  • Bachelor’s Degree required and MBA preferred 


Freshworks offers competitive salary, sales commission, equity and benefits package.

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1401 Lawrence St, Denver , CO 80202

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!


Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!


Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.


Solution Engineer

What does your typical day look like?

My job is high paced, collaborative, and majorly rewarding. I start my mornings by reviewing my projects and checking in on project deliverables and with my customers. I need to be able to adapt, call upon local/global resources, and assess risks. Then proceed to check in with my internal team members, oftentimes I am requested to jump on calls.


Engagement Manager

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Mentorship program
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