Sr Director / VP of Sales

| Hybrid
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Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,500+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

 

Freshworks is looking for a proven sales leader with experience leading a high growth segment in North America. This leader will be forward thinking, data-driven and passionate sales leader to join our team in Denver, Colorado. This person will drive growth initiatives and revenue generation programs for North America Mid-Market segments by developing, managing and tracking demand generation programs and campaigns to drive and nurture leads and accelerate opportunities to close. This position will collaborate closely with Freshworks' GTM leadership team to define strategy and execute the revenue plan. 

 

Your Responsibilities: 

  • Report directly to President of North America, provide leadership, development and execution support to the Regional Sales Managers to surpass revenue targets 
  • Assist and coach Account Executives and Business Development Reps in all phases of the selling process to achieve agreed-upon targets and performance metrics 
  • Develop and implement best practices to maximize pipeline creation, customer conversion rates, forecasting accuracy, and cross-functional collaboration 
  • Collaborate with Marketing, Customer Success, Solution Engineering, and Business Development to accelerate sales cycles, generate new sales opportunities drive revenue through multiple channels 
  • Foster a culture of progressive personal development and mentoring of the Mid-Market Sales team 
  • Operational excellence in the day-to-day management of the business, including, but not limited to forecasting, pipeline development, training, hiring, performance management, collaboration, teamwork, and best practice sharing 
  • Initiate, develop and maintain executive level relationships and drive sales activities with key customers 
  • Understand target customers business needs, develop proposals and accurately articulate Freshworks' value proposition at the executive level 
  • Assist and close complex transactions and be willing to get into the trenches with the team 

 

Requirements 

  • 15+ years of software sales experience, and 5+ years of sales leadership as VP/Director leading multiple sales teams greater than 30-40 sales reps.  
  • Track record of stability and tenure in multiple organizations 
  • History of overachieving targets in a SaaS, market leading technology 
  • Proven success scaling out multiple sales team with success selling SaaS and cloud solutions in the industry (preferably in CRM and Customer Experience solutions) 
  • Demonstrated ability to continuously increase effectiveness of team, recognizing opportunities for creating new systems, structures, and processes 
  • Strong knowledge of CRM reporting and dashboards and highly process orientated 
  • Demonstrated experience building a collaborative environment between sales, marketing, product and finance 
  • Strong executive presence - experience and comfort level working with C-level executives 
  • Bachelor’s Degree required and MBA preferred 

 

Freshworks offers competitive salary, sales commission, equity and benefits package.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

1401 Lawrence St, Denver, CO 80202

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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