Sales Operations Manager at Duda, Inc.

| Greater Boulder Area
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Duda (www.duda.co) is looking for a driven, self-motivated and intellectually curious Sales Operations Manager to own the deep-dive analysis of customer, seller and company data for Duda’s global sales team. 

As our Sales Operations Manager and foundational hire in this role, you will have the opportunity to establish and grow this capacity at Duda. By partnering with multiple departments, including Sales, Customer Success, Marketing and Finance, you will influence the strategic direction of Duda’s business and lead change management and implementation.

At Duda, we work with a purpose and are proud to be the leading SaaS website development platform for digital agencies, hosting companies, online directories and SaaS platforms. In 4Q19 we publicly announced raising $25MM to accelerate the development of our platform and fuel our growth. It’s an exciting time to join the Duda family where you can make a huge impact on the business during a key growth phase while building your career in marketing technology and SaaS. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Possess a masterful understanding of Duda data, products/solutions, team functions and interoperability of Duda’s systems (HubSpot, Domo and Salesforce)

  • Use your Salesforce proficiency to support the established Duda sales processes, products, pricing and cross-functional operations to increase sales and productivity,  redesigning sales processes where needed to support all of the above.

  • Liaise between all stakeholders in the customer funnel from marketing/lead gen to sales ops to sales management/sales reps to account management/CS, helping optimize at all organizational levels.

  • Analyze sales data to identify trends and performance, and make strategic sales initiative recommendations.

  • Prepare sales forecasts to evaluate current sales achievement through dashboards and reports.

  • Maintain existing sales reports/dashboards and proactively drive ad hoc reporting aimed at process optimization and sales growth.

  • Perform market analysis to uncover commercial successes, failures and future priorities.

  • Lead the collaboration (when appropriate) of other Duda analyst teams and joint projects.

  • Attend regular market KPI and business review meetings to provide updates on team projects, performance, tactics and change.

  • Innovate on tools, processes, and procedures, including but not limited to, SFDC, SQL, HubSpot and Domo to support and strengthen the sales org. 

  • Support Finance in FP&A activities, decision making, budget distribution and tracking.

  • Duties also include supporting multiple markets, which may require after-hour calls and some international travel.

  • Leverage experience to build and manage a team of analytical experts across multiple markets and timezones to support Duda’s commercial and operational growth.

QUALIFICATIONS

You are our ideal candidate if you have strong business acumen and are focused and determined to drive for improvement. You also thrive in an agile, fast-paced organization and can leverage your effective communication style and experience to partner with fellow Dudes and Dudettes across departments globally.

  • Goal-oriented, passionate, curious, high-energy analytical professional with a “no excuses” attitude

  • 4-6 years of operations or analytics experience in a digital or software business

  • 3+ years of Salesforce experience (e.g., activity tracking and reporting) and 2+ years of Domo (or similar data visualization software)

  • Must be comfortable and competent in communication and presentations to veteran sales representatives and executives both internally & externally

  • Salesforce admin qualification is a huge plus

  • Familiarity with Account-based Marketing motions and operations is a plus

MORE ABOUT US

Duda was founded in 2009 and has partnered with some of the biggest tech and media players across North America, LATAM, EMEA and APAC. Over 15 million sites have been created on the Duda platform by over 7,000 agencies across the globe. A brief summary of Duda’s accomplishments in 2019 can be found here: https://2019dudareview.duda.co.

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. While we miss our in-office culture and each other, we have been staying connected via coffee standups, biweekly updates from our CEO, and transparent sharing of our company metrics. In addition, we’ve been having fun together with virtual games, competitions, celebrations and breaks for yoga and meditation. 

Duda also offers top-tier health benefits, 401(k), an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. Currently, we are all working from home under Shelter At Home/Safer at Home directives with planned flexibility about returning to the office when it is safer to do so. Until then, we can’t wait to virtually “meet” you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen

Location

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

An Insider's view of Duda, Inc.

What’s the vibe like in the office?

The vibe here is comfortable, hard-working, collaborative, friendly, fun, and we have a space that's flexible and awesome to work in. We have Sonos running with music selected by various "in-house DJ's", a quiet room with a massage chair, conference rooms for meetings, cruiser bikes, and a community table where people like to eat lunch together.

Aaron

Partner Team: Enterprise Account Executive

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

I've been able to grow my expertise in technical SAAS enterprise sales and have had leadership opportunities like representing Duda as an invited sponsor at the Google Growth Summit for 2019. I'm excited for what's next with Duda.

Tanner

Partner Sales Account Executive

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.

Michelle

Technical Support Engineer

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Duda provides RTD passes to our employees
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fido is welcome
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

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