Job description
At OTA Insight, we're helping the hospitality industry with our BI solution to visualise and leverage its data in the most simple way so that they can make better revenue, distribution and marketing decisions.
This year is our 10 year anniversary and it is a big one! We raised a series B funding and have welcomed two companies to our organisation. With 325+ people, representing 36 nationalities living in 30 different countries, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionising the hotel sector?
We are looking for a full-time Sales Operations Analyst to be based out of Denver but will consider a remote position for an exceptional candidate. As Sales Operations Analyst you will contribute to OTA Insight's success through providing world-class support to the sales function, through accurate and timely execution of all customer administration. We are looking for someone who is able to contribute, create and support sales strategies to capitalize on revenue opportunities within the organization. Someone that is highly skilled in Salesforce.com reporting and dashboard creation, the ability to make systematic and process changes to improve results and is able to data mine, track, compare and communicate reports. In this role you will be reporting to our Global Sales & Marketing Operations Manager.
What you'll do:

• Provide day-to-day support for sales process and report generation
• Heavy emphasis on report building, managing, and distributing
• Develop and maintain forecasting, activity, and quota attainment reports for Sales leaders
• Be responsible for Sales commission calculations
• Ongoing development and management of TAM reporting and communicating actionable recommendations
• Managing proposal and contract accuracy to enhance forecasting
• Identify quick-wins and crucial enhancement requirements to the sales process
• Manage CRM data integrity, run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases
• Develop scheduled and ad-hoc reports

• Assist with the onboarding of any new Sales members to the Commercial Team (from Sales Operations perspective) - user set up & training around it

• Support the sales and marketing operations strategy, understand priorities and execute operational plans
• Manage and ensure sales reps are adhering to mandatory Global sales processes
• Manage projects from A-Z and keep track of their progress, including post project training, documentation and change management

• Develop and implement training, contents, processes, practices and tools needed to support salespeople throughout the buyer's journey.

• Liaise with Sales Enablement for the roll-out of new processes.
• Apply analysis to reporting to tell the story behind the numbers - see the big picture
• Support and advise reps on Salesforce quote flow, coordinating with finance dept
• Coordinate with various teams involved in closing big group deals
• Responsible for the account relationships, matching, merging in CRM
• Prioritise your work and set appropriate expectations with stakeholders

Job requirements

• A minimum of a Bachelor's Degree
• A minimum 3 years of experience in sales/business operations/analytics
• Previous experience with CRM systems - Salesforce highly preferred and candidate will be at an advantage with prior Looker experience
• Very organised, able to start a project and complete it successfully.
• High analytical and able to extract business insights from analysis
• Great time management.
• Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with OTA Insight's values and culture
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a high growth Tech/SaaS environment is a plus

At OTA Insight you join the #bestteamever where you can be part of developing a market-leading technology platform. As a high performing team, we put our clients and innovation first. However, growing together and being passionate about our mission also means having fun together. So prepare for remote team gatherings and after work drinks on us!

• We offer you a highly competitive compensation package that gets reevaluated every year.
• No worries about going to the doctor: we've got you covered with health insurance and 401K contributions.
• "A day about you, away from your computer" is the motto for our annual Detox Days.
• As hard working professionals, we trust in your sense of responsibility so no micromanaging but a flexible work environment.
• Do you love a yoga session, a new haircut or a massage? So do we! And we can, with our class pass subscription.
• Are you sad to leave your dog at home while you're at work? We feel you! We'd love to meet your puppers, no matter how big or tiny, so we ensure a dog-friendly office with lots of cuddles and play time! We even have our very own paw-of-fame in the office.