Partner Success Manager
Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?
As the newest member of the Partner Success Team, you will be helping us grow our business by building relationships directly with our partners to help them stay on track to meet their goals and strategic objectives. Your challenge will be to ensure they are healthy consumers of Gloo’s services by championing their needs and projects internally. You have experience in channel management and a refined communication style that allows you to influence those over whom you have no direct authority. If you are looking for a new challenge that aligns with your experience and strong connection to faith, this might be just the place for you!
What you’ll be doing:
- Building trusting relationships with our partners to understand their goals and assist in determining the best strategy for growth
- Championing the needs of the partner internally and prioritizing their projects within the team
- Maintaining constant communication with the partner, resolving any issues or concerns
- Evangelizing new products and features so all consumers of our platform can take full advantage of them
- Working with the product and user experience teams to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future
What you’ll bring with you:
- A Bachelor's Degree (BA/BS) and about 3 years of professional experience in account management or channel management with a technology company
- Refined and elegant communication style – in writing, on the phone and in person
- Systematic thinker who is comfortable working with and applying technology
- Comfortable working with faith-based organizations to help them achieve their goals
- Ability to influence others over whom you have no direct authority
- A positive and energetic demeanor with the ability to adapt to the changing needs of our partners
Our team members enjoy:
- Compensation and bonus commensurate with experience
- Plenty of time off to keep you balanced
- Medical with HSA contribution
- A dynamic, talented team, dedicated to changing the world and building an incredible business
- Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
- Company Happy Hour Fridays
- Fresh fruit, snacks, coffee and sodas
Applications welcomed from those who are US Citizens or hold a Green Card.