Mid-Market Account Manager

| Greater Boulder Area
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Job Description

Duda’s platform inside our most strategic accounts in North America.  You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education. You will provide a trusted advisor relationship, ensuring all accounts are getting the maximum value from their relationship with Duda. You will truly own the success and health of these accounts.

Must Haves
  • 3 + years in a client facing responsibilities, ideally Account Management
  • Experience working with remote teams and providing meaningful feedback throughout our organization
  • Experience successfully managing complex projects and driving accounts to adoption
  • Experience conveying technical and complex needs and translating between business and Technical units.
  • Some travel (10% or less)
  • Experience managing hands on customers, priority for those in the SaaS space
  • Onboarding and training experience, specifically leading to increased early adoption

You are the person we are looking for if you:

  • Demonstrated success working with a variety of accounts, with differing business models, applying insights to create actionable recommendations across customer types. 
  • You will own the accounts you handle and be responsible for and measured by their health, growth and continued expansion opportunities
  • Action-oriented, with strong level of influence, driving customers to prioritize their work with Duda and helping to grow their business.
  • You have proven experience analyzing and using data to better understand your customers and drive behavior
  • You are Self-motivated, team-oriented, and accountable, while focused on exceeding customer expectations.
  • Live in the product you support - it is important you understand deeply the way customers use our platform and you can educate/mentor/coach them to achieve what they need using our tools.
  • Must be able to analyze a situation and respond quickly - be an effective escalation point for executive level contacts.

The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders within our most strategic partners. A successful candidate for this role will be able to turn data into actionable intelligence and coach partners towards unlocking the full value of their relationships with Duda. 

It is equally important to us to find the right person to fit into our company and culture. Successful “Dudes” have expertise in their area, but are always striving to learn and improve. It is imperative that you are open to new ideas at all levels and have the confidence to try new things. We want someone who is creative and who can adapt quickly in our fast-moving organization. But most importantly (especially in this position), you must share our passion to provide a product and experience that our customers value and that helps them achieve success.

Who We Are

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. We are also excited about our new growth opportunities, fueled by a recent $25 million fundraising round. For more information, see https://www.americaninno.com/colorado/colorado-startups/bay-areas-duda-lands-25m-plans-growth-in-colorado/.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen

Location

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

An Insider's view of Duda, Inc.

What’s the vibe like in the office?

The vibe here is comfortable, hard-working, collaborative, friendly, fun, and we have a space that's flexible and awesome to work in. We have Sonos running with music selected by various "in-house DJ's", a quiet room with a massage chair, conference rooms for meetings, cruiser bikes, and a community table where people like to eat lunch together.

Aaron

Partner Team: Enterprise Account Executive

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

I've been able to grow my expertise in technical SAAS enterprise sales and have had leadership opportunities like representing Duda as an invited sponsor at the Google Growth Summit for 2019. I'm excited for what's next with Duda.

Tanner

Partner Sales Account Executive

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.

Michelle

Technical Support Engineer

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Duda provides RTD passes to our employees
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fido is welcome
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

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