Manager, Business Operations
Job Description:
Principal Accountabilities
• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results
Job Complexity
● Provides leadership to managers, supervisors and/or professional staff
● Is accountable for the performance and results of multiple related units
● Develops departmental plans, including business, production and/or organizational priorities
● Controls resources and policy formation in area of responsibility
● Decisions are guided by resource availability and functional objectives
● Identifies applications of functional knowledge and existing methodologies to complex problems
● Manages large teams of professionals and/or junior managers
Experience / Education
Typically requires a minimum of 12 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent related experience.