Executive Director, Sales Operations at GHX

| Greater Boulder Area
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 GHX seeks a proven business leader to serve as the Executive Director, Global Sales Operations (EDSO), enabling optimal sales operations performance and target revenue growth. The EDSO provides thought leadership to identify, assess and implement operational improvements across the GHX commercial business while driving the continued development of a best-in-class Sales organization. To drive transformation, the EDSO will leverage strong strategic and analytical skills to identify areas for operational improvement focusing on the Customer Experience while possessing a proven track record of driving sales over-achievement. This role will function at the intersection of sales, marketing, product, legal and customer success in a highly visible role to tangibly move the business forward.  The position will report to the SVP of Sales and will lead Global Sales Operations while driving optimization in customer experience, contract optimization and quote to cash excellence.  

The EDSO will help drive the continued development of a best-in-class sales organization.  The ideal candidate will have a passion for operational excellence, exceptional attention to detail, building teams and a proven ability to deliver fast and reliable results in a fast-paced, high-growth environment. We are looking for a seasoned team player with tremendous drive, intelligence, and capability. Must be a creative, hands-on leader that will work collaboratively with the sales leadership team, executive leadership and with other internal functional organizations to coordinate all sales activities and programs necessary to drive a synergistic, high-performing, team-oriented sales culture. The EDSO will approach each day with a holistic GHX view on commercial improvement initiatives and state of existing revenue generating activities. 

The EDSO will be focused on leadership and strategy fueled by data analysis to drive projects that will optimize operations to drive revenue growth. The role will look across the commercial organization for processes, systems and business model enhancements to drive best in class commercial operations and rapid, sustainable growth.

Core initiatives will include but not be limited to:

  • Lead and drive best in class Sales Operations functions related to sales forecasting, pipeline management, reporting, analytics, contracting, training, education and talent management.
  • Proactively upgrade process and systems to meet GHX revenue and commercial growth needs.
  • Provide analytical horsepower to solve data challenges and execute on relevant data management and governance in our internal systems.
  • Identify timelines to develop and scale internal processes with emphasis on Customer Experience, contract optimization, sales training, vertical onboarding and Quote-to-Cash.

Principal duties and responsibilities:

  • Works with executive and cross functional leadership to establish sales goals to support and meet the company’s sales, revenue and strategic growth goals.
  • In conjunction with sales leadership, develops, aligns and implements regional and/or territory assignments and sales plans and deploys sales quotas.
  • Primary owner of all sales support systems; drives implementation and adoption of a CRM system and reporting systems.
  • Leads business transformation projects and the ongoing oversight to deliver best in class Customer Experience.
  • Drives innovation by challenging the status quo and driving continuous improvement of processes and outcomes around Contracting and Quote-To-Cash processes.
  • Develop best practices and to utilize appropriate technologies to improve performance.
  • Facilitates the design and implementation of the company’s sales incentive plans.
  • Manage the onboarding process of new Sales Representatives to maximize the ramp-up of new individuals to the sales organization.
  • Develop an internal systems Master Data Management strategy and initiative roadmap which takes data governance, architecture, and other critical data capabilities into consideration
  • Develop processes to integrate Customer Lifecycle and Corporate Systems across GHX to deliver positive customer experience.
  • Create measurable objectives and key results (quarterly, annual and long-range road map) to provide actionable insights targeting business health.
  • Prioritize Leadership requests and provide consistent visibility and dialogue to ensure alignment across functional GHX project activity.

Required Skills:

  • Demonstrated/proven operations leadership within a multi-functional matrix organization.
  • Strong planning, financial and analytical skills; proven ability to apply these skills with deft business acumen to complex situations with competing priorities.
  • Proven expertise in developing and utilizing a management operating system to drive sales performance.
  • A high degree of organizational awareness and understanding of change management.
  • Experience building/overseeing business cases and financial models; ability to perform analysis on and uncover insights from data; ability to oversee projects of this nature
  • Proven ability to collaborate and effectively manage cross-functional teams charged with launching new products and diverse initiatives
  • Strong consulting skills. Proven ability to partner with senior business leaders to understand needs and deliver solutions
  • Demonstrated influence, negotiation and conflict resolution skills, including the ability to influence and align without clear reporting authority
  • Demonstrated ability to craft content, edit effectively and present complex issues and projects succinctly, logically and persuasively
  • Competency in strategic thinking and leadership with strong relationship management skills.
  • Ability to diagnose project performance problems and execute effective corrective actions.


Required Qualifications:

  • Minimum 8 plus years of relevant sales operations and analytical experience at a technology corporation; preferably Healthcare.
  • BA or BS degree required; MBA preferred.
  • Strong strategic, analytical and qualitative reasoning skills in a high-tech environment.
  • Advance knowledge of project management methods plus demonstrated success in delivering complex projects on time/within budget.
  • Ability to communicate effectively and drive the commercial vision, mission and strategy of the company.
  • Demonstrated passion for organizational excellence and the delivery of robust sales training programs.
  • Experience with relevant software platforms and technology: MS Office, quote to cash systems, Salesforce.com, InsightSquared, business intelligence, data visualization and cloud platforms.
  • Excellent written and verbal skills with demonstrated experience presenting in large conference settings and to C-level leaders.
  • Experience working in high growth environments including M&A exposure. Private equity ownership experience preferred.
  • Strong knowledge of software, hardware and networking information technologies, with direct experience and expertise in healthcare IT

Travel requirements:

Up to 25% travel may be required post Covid, but will vary based on opportunities being addressed

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!


Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.


Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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