Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
10 - 15%
Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
Lead a Customer Success team to deliver the best user experience for Pazien in four areas: internal production support, customer service, implementation and onboarding, and relationship management
About the team:
In this role, you will lead 3 direct reports responsible for Pazien product support including customer issues, production support, and direct merchant support.
What you will be doing:

• Develop team members to identify, Improve, and document processes
• Partner with Pazien Engineering to plan and execute on changes to the platform
• Help shape the roadmap based on user and team feedback
• Communicate with various endpoints to resolve issues or discuss changes to their data feed
• Work with internal Worldpay stakeholders on how Pazien can better serve users
• Perform quarterly troubleshooting session for internal users based on current issues
• Partner with UX and Product to shape communications
• Attend internal sprint planning meetings to represent user and team needs
• Customize and maintain Pazien's instance of Salesforce
• Perform training for any new team members or for any cross-training opportunities

What you will need:

• Payments Industry Experience
• Strong leadership and management experience
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Demonstrates the ability to lead by example and motivate professional level staff
• Displays strong leadership qualities, decision making abilities and strong business judgment
• Possesses strong personnel management skills
• Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills
• Demonstrated customer-focused leadership ability
• Ability to work both independently and in a team environment

Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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