DevOps Customer Engineer

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

As a DevOps Customer Engineer at CircleCI, you will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on both the CircleCI platform and continuous integration and deployment as a general practice. You will be responsible for delivering value by driving adoption of CircleCI across the client’s enterprise.

The successful candidate for this job will have a strong technical aptitude along with a strong self-starting, proactive mentality as well as the ability to create and maintain deep, lasting relationships with customers.  You’re going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with.

About Customer Engineering at CircleCI

CircleCI’s Customer Engineering organization’s goal is to make life easier for our customers and leave them with the “wow” experience of building and testing their applications with ease. Customer Engineering works with customers to understand their technical and business needs and requirements—from onboarding to implementation to scale. Customer Engineering currently comprises Customer Success Engineering (your team), Solutions Engineering (your pre-sales counterparts), and Support Engineering. There is opportunity for both horizontal and vertical growth and promotion within as well.

What you’ll do:
  • Work closely with customers to help them setup CircleCI, both on circleci.com and in their own private cloud, including any custom setup they may need
  • Partner with your Customer Success Manager to onboard and support our customers as well as act as the dedicated technical point of contact
  • Be creative and scrappy in solving customer technical problems and answering customer questions
  • Build best practices for onboarding across different technologies
  • Act as the voice of the customer and use customer feedback to help Product and Engineering improve the product
  • Code and commit relevant upgrades and changes to the CircleCI codebase
  • Work closely with the Product and Engineering teams to improve the customer experience across the whole platform
  • Become an expert on the CircleCI solution
What we're looking for:
  • 3+ years of technical product support, engineering, or experience deploying software in the enterprise
  • Experience working directly with customers to debug common errors
  • You can tie business problems to technical solutions and understand technology value propositions
  • Demonstrated and proven capacity to quickly absorb new concepts and technologies
  • You have spent a decent amount of time using and scripting *nix
  • Git and GitHub knowledge required
  • You’ve developed and maintained an app or two in a high-level programming language
  • You believe that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers
  • Strong ops / infrastructure knowledge, especially networking and security
  • Great relationship building skills and a good people person
  • Exceptional written and oral communication skills
Bonus points!
  • Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
  • Ability to troubleshoot networking issues that may prevent communication between different components
  • Working knowledge of Docker or Linux containers
  • Experience with popular web app frameworks (e.g. Rails, Django) and/or mobile app development (iOS, Android)
  • Knowledge of Go and Clojure a plus!
  • Experience using and automating a major IaaS like AWS, GCP, or Azure
  • Management of autoscaling technologies (e.g. launch configurations in AWS)
  • Familiarity deploying and debugging distributed systems. Familiarity with Nomad, specifically, a plus!

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those who are enthusiastic about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do work that excites you, we hope you’ll apply.

About CircleCI

CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster. 

Founded in 2011 and headquartered in San Francisco with a global remote workforce, CircleCI is venture-backed by Scale Venture Partners, Threshold Ventures (formerly DFJ), Baseline Ventures, Top Tier Capital, Industry Ventures, Heavybit, Harrison Metal Capital, Owl Rock Capital Partners, and NextEquity Partners.

CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • ClojureLanguages
    • ReactLibraries
    • SalesforceCRM
    • MarketoLead Gen

Location

Downtown Denver, North Capitol Hill area. Your favorite coffee shops and restaurants are all steps from the office, as well as transportation lines.

An Insider's view of CircleCI

What’s the vibe like in the office?

The Denver office is collaborative, ambitious and exciting. We are located downtown near a bunch of fun bars and restaurants. Everyone comes into the office everyday looking forward to the challenge at hand, which is refreshing to start your day with!

Nick

Commercial Account Executive

How do you collaborate with other teams in the company?

Building a business in which collaboration is a cultural norm is a team sport! Slack and video chats with team leaders and team members alike, I find the frequent sharing of our best ideas and insights really encourages team players, gains support for critical initiatives, and provides a level of trust to converse openly about difficult issues.

Jessica

Senior Manager of Account Based Marketing

What makes someone successful on your team?

Our team and office culture is so engaging. It’s awesome to be in a place where we’re actively curious about what other roles in the company do and what their challenges are. That reinforces two core attributes of successful sales executives that are curiosity and passion for both our customers and our peers.

Brandon

Sales Manager

How do you empower your team to be more creative?

Through cultivating open and honest communication. I encourage my team to voice their ideas, think outside of the box, and to take ownership to find creative solutions to resolve customer issues.

Becky

Senior Manager, Customer Success

How do you make yourself accessible to the rest of the team?

Everyone on the team and the company can and will reach out to me. I also attend weekly stand-ups in our Denver office, regularly ask for feedback in our team slack channels, and stay in touch with managers and ICs when it comes to deals, problems, etc.

Chris

VP of Sales

What are CircleCI Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Diversity Program
Promote from within
Continuing Education stipend
More Jobs at CircleCI70 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
Remote
Product
new
Remote
Developer
new
Remote
Design + UX
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Content
new
Remote
Marketing
new
Denver
Finance
new
Remote
Design + UX
new
Remote
Sales
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
HR + Recruiting
new
Denver
Product
new
Remote
Operations
new
Remote
Developer
new
Remote
Content
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Operations
new
Remote
Product
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView CircleCI's full profileSee more CircleCI jobs