Customer Success Engineer at Sumo Logic

| Greater Denver Area
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Want to empower digital business through real-time analytics delivered as a service? Passionate about putting the power of machine data analytics in the hands of everyone by unifying all data types, enabling universal access and leveraging cloud economics – all this from a single, unified platform delivered and consumed as a service? Come talk with us!


As a Customer Success Engineer, you will be responsible for working with and guiding customers toward successful adoption of the Sumo Logic service. It’s a highly technical role which also requires customer facing skills. You will be part of an overall customer account team helping customers along their journey, ensuring they continue to realize the value of Sumo Logic. 

In this role, you will enable our customers’ users to leverage the platform to properly troubleshoot, monitor, and secure their applications and infrastructure. You will help customers optimize their data ingestion and guide them on best practice content configuration (queries, alerts, dashboards, etc.) to meet their business objectives and specific use cases.

The ideal candidate will have in depth knowledge of common monitoring tools and practices, the modern software development lifecycle, operations & infrastructure setup, as well as experience interfacing with highly technical customers in a pre or post-sales capacity. The successful candidate for this job will have a strong analytical mindframe, a thirst for learning new things, is genuinely interested in technology, and a strong self-starting, proactive mentality.

You are going to be dealing with quite technical users and complex issues, but you're also tasked with creating excitement and loyalty in the customers you interact with. This is an ideal role for engineers looking to move into a customer-facing role or implementation consultants looking to move into a more leveraged role.

This role interfaces with various teams within Sumo Logic such as Product Management, Engineering, Sales, Marketing, Sales Engineering and Support. You will collaborate with these teams to provide a best-in-class experience for our customers.


What you'll be working on:

  • Partner with account executives and customer success managers to ensure customers are getting value from Sumo, which will naturally help drive renewals and expansion
  • Advise customers on the best way to use Sumo Logic to meet their specific business objectives and the value drivers they have defined 
  • Ensure pervasive adoption of the Sumo Logic service by continuing to share applicable use cases and ensuring they’re obtaining insight from their existing data sources
  • Provide technical guidance and best practices related to Sumo Logic features
  • Find clever workarounds to solve customer challenges and then training others on the team on its applicability
  • Share tools and resources to help customers successfully adopt the Sumo Logic service for their use case(s)
  • Collect customer pain points and share these with other internal Sumo groups. It’s important here to understand these issues at a more technical level
  • Drive discussions and participate in community forums and channels
  • Participate in training events to help drive certification numbers upward

Your experience and skills should include: 

  • A demonstrated passion for making customers wildly successful
  • Hands on experience with various operating systems, public cloud environments (e.g. AWS, GCP, Azure), databases and modern application stacks
  • Knowledgeable about Kubernetes and other CNCF technology
  • A track record of having a bias for action to make things happen and drive results
  • Reads documentation thoroughly before posting questions
  • Excellent communication, interpersonal, and customer relationship management skills
  • The willingness and ability to travel up to 20%
  • Can thrive in a fast-paced, high growth and rapidly changing environment
  • The ability to write scripts, regular expressions, and structured queries
  • Excellent written communication and interpersonal skills

These additional skulls would be highly desirable:

  • The ability to document functional and technical requirements and can explain them thoroughly to an audience having a large range of technical experience
  • Has worked at a company offering application monitoring or cybersecurity services and solutions
  • BS in Computer Science, Engineering, or another technical field

Still interested? We’d love to hear from you! Apply now and learn more about our purpose!

 

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About Us: https://app.box.com/v/SLGeneralDossier 

 

  • What we do: 

We are a cloud-native SaaS machine data analytics platform, solving complex monitoring problems for DevOps, SecOps and ITOps teams. Customers love our product because it allows them to easily monitor and optimize their mission critical, large scale applications.

  • Mission: 

Democratize machine data analytics through the Sumo Logic platform, bringing real-time data insights securely through the cloud. 

  • Massive Scale: 

Our microservices architecture in AWS ingests hundreds of terabytes daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

  • Funding and Growth: 

We have raised $345 million in funding to date, with the most recent round being May 2019. Investors include Battery Ventures, Greylock Partners, Sutter Hill Ventures, Accel Partners, Sequoia Capital, Sapphire Ventures, IVP, and DFJ Growth. Our recurring revenue and customer base are growing steadily. We serve over 2,000 customers across the globe including AirBnB, Alaska Airlines, Anheuser Busch, Hootsuite, Hearst, Hudl, Major League Baseball, Marriott, Medidata, Sauce Labs, Samsung SmartThings, SPS Commerce, Twitter, Telstra, Toyota, Zuora and more.

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • CassandraDatabases

Location

In the heart of downtown Denver, Sumo Logic's new office is conveniently located near some of Denver's best restaurants and public transportation.

An Insider's view of Sumo Logic

What’s the vibe like in the office?

"The vibe in the Denver office is collaborative, fun, supportive, and unique. Teams spend time together during lunches, happy hours, and outings. We are inclusive, celebrate each other's successes and everyone pitches in to make the office a great place to work."

Rachel

Director of Sales Development

What's the biggest problem your team is solving?

At Sumo Logic, the trust and confidence of our Customers is our number one priority and we are proud to be the industry’s most secure cloud-native analytics service. We have an established, world-class team and together we are building trust and confidence on a Platform of Transparency, Control, and Data Security enabling collaboration at scale.

Chris

Security Compliance Manager

What makes someone successful on your team?

Sumo Logic takes the approach of 'family first'. I look at this as an all encompassing family including yourself and your friends. You have to love what you do and have a good life balance to perform well. Sumo's always had a high performing team and I think it's directly related to how we approach the balance of personal care and harmony to work.

Chris

Senior Sales Manager

How do you collaborate with other teams in the company?

Marketing is truly a cross-functional department that works closely with many parts of the organization. With our Product Management team we work on go to market strategy of new solutions. With Sales we run campaigns and initiatives to bring brand awareness to Sumo Logic and in turn get buyers interested in our offerings.

Courtney

Senior Manager, Digital Marketing

What are Sumo Logic Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Sumo Logic's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Ping Pong, Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications
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