Customer Service Representative at StickerGiant

| Greater Boulder Area
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Customer Service Representative

StickerGiant is an essential business that provides high-quality stickers and labels, fast turnaround, and excellent customer service to our customers. Our humble mission is to help people tell their story. Our customers count on us for continuous high-quality products, services, and speed. We value employees who are fully committed to StickerGiant, a continual learner, and accountable to their team and bring their best every day. We run our company using Open Book Management practices which allows our employees to see, experience, and take ownership of our shared success together. 

The Customer Service Representative has the chops to navigate the most challenging moments with ease and confidence. You know how to deliver world-class customer experiences. You are a master of relationships - customer relationships and relationships within all teams at StickerGiant. Your passion is the pursuit of solutions to prevent recurring customer service issues. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Deliver high-quality customer experiences consistently using a wide variety of methods (phone, email, chat, in-person)
  • Provide effective problem-solving skills and effective communication skills to resolve customer challenges

  • Develop proficiency in StickerGiant’s business and become an expert in our product offerings

  • Consult with customers to ensure orders are print-ready: art fidelity, color perfect and carefully handled 

  • Deliver thorough, accurate and efficient communication on all StickerGiant products and processes with customers 

  • Provide input to streamline the customer experience through continuous improvement initiatives and workflow automation

  • Handle customer issues and deliver the best possible experience for all customers and StickerGiant team members

  • Live by and model StickerGiant core values: All In, Grow and Learn, Positive Energy 

 

EDUCATION AND FORMAL TRAINING

  • Bachelor’s degree in Business, Communication, Marketing, Psychology or related discipline preferred

  • Minimum of 3 years of related work-related experience in a similar role handling direct customer relationships in a sales or service capacity

 

KNOWLEDGE, SKILLS, AND ABILITY

  • Superb attention to the standards of customer service

  • Entrepreneurial and self-motivated

  • Critical thinking, especially problem-solving with data-driven approaches

  • Ability to maintain a close eye on weekly, monthly, quarterly productivity metrics and to adjust focus as needed to meet goals

  • Interest and ability to grow professionally with support from StickerGiant

  • Mac literate, Adobe Illustrator, Slack, Google Docs, Zendesk preferred

  • Experience with value delivery to customers and effectively solving problems quickly and effectively

  • Ability to embrace and follow a common business framework such as Entrepreneurial Operating System (EOS) and Open Book Management

  • Highly organized with a focus on execution

  • Adaptability to work under pressure, sometimes with competing deadlines and schedules

 

STICKERGIANT WORKING CONDITIONS - COVID19

  • StickerGiant is considered an essential business and we are committed to providing a happy, healthy, and safe working environment for our Giants (i.e. employees)

  • We have addressed risks proactively which includes: prioritizing critical operations, communicating with employees and customers regarding all business changes, adhering to proper/recurring cleaning procedures, enforcing social distancing and the proper use of protective clothing and equipment (provided to all employees by StickerGiant), implementing teleworking where possible, and keep informed status locally 

  • This position will require on-site and possibly remote work, please inquire for more information

 

At StickerGiant we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FileMakerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • AsanaManagement
    • SendGridEmail

Location

We are in the heart of Longmont's historic industrial neighborhood. Minutes to Las Americas Tortillas, Main St. shopping, Longtucky Spirits.

An Insider's view of StickerGiant

How do you collaborate with other teams in the company?

My main focus is to gather enough data to be able to target the areas we can keep improving on a daily basis. I get the opportunity to work with everyone from Customer Service all the way down to shipping to fix issues and problems that may affect our quality and workflow. Our goal is to always keep improving our processes, for the better.

Ruth Palacios

Quality Assurance

How does the company support your career growth?

We expect every employee to want to grow with StickerGiant. We custom-build career development plans for each employee and provide in-house and offsite training opportunities to help them reach their goals. We prioritize our employees when new positions become available. They are building our future every day!

Betsy

People & Culture Director

What are StickerGiant Perks + Benefits

StickerGiant Benefits Overview

StickerGiant employees are provided with a competitive benefit package which includes 100% paid health insurance, dental, vision, paid maternity leave, 401(k) with company match, PTO, paid holidays, and profit sharing. We have a dog-friendly atmosphere and we encourage self-expression and creativity in every form (but especially with stickers).

Culture
Volunteer in local community
We have a StickerGiant Charity Team who advise on monthly philanthropic giving and volunteering with various local organizations.
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 60% of annual salary up to $1000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
We cover 100% paid health insurance for employees.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Based on quarterly company profits.
Child Care & Parental Leave Benefits
Generous Parental Leave
We cover 12 weeks paid maternity leave and 2 weeks paid paternity leave.
Family Medical Leave
We comply with FMLA laws.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion.
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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