Client Success Specialist, Asset Intelligence
As a Client Success Specialist focused on Engrain’s Asset Intelligence product you will positively impact client relationships in a fast-paced, high growth company. Client Success Specialists play a key role in supporting the company’s efforts to efforts to maintain strong, long-lasting and mutually beneficial relationships with our clients as it relates to software deployment, product/software adoption and engagement, client training, and complex Help Desk requests.
You Are:
Adept at relationship building and communication with clients.
Analytical, with experience in asset management, real estate development, or related software products.
At home in a fast-paced, high growth environment and know how to get it done - whatever it may be - with a sense of urgency.
You Can Expect To:
Work closely with the product team to understand how new product features can benefit users of Engrain’s Asset Intelligence and associated Unit Map Power BI plugin
Follow implementation projects to ensure client software is configured and documented appropriately
Track deployment details, user accounts and client contacts using existing CRM and product applications
Conduct virtual product training for clients at the time of software launch and upon request
Actively address customer inquiries, complaints, and support issues via phone, email, Zendesk communication
Route tasks within the project management software and across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
Quality assurance of delivered work: proofread, review functionality and design, and test technology prior to confirming resolution with client
Track and monitor any technical issues and steps taken to resolve the issue to ensure timely resolution
Collaborate with internal teams to add/update training and product documentation
Provide other assistance as needed and directed by the Director of Client Experience in support of the company’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients
We Would Like:
5+ years of experience
Bachelor’s degree preferred
Strong interest in the synergism between marketing and technology.
Adeptness in managing the details of multiple projects in multiple phases at once.
Ability to think outside of the box and perform within a fast-paced business climate.
Proven ability to effectively and efficiently manage ever-changing priorities and deadlines for a large volume of projects while paying strict attention to detail.
Exceptional communication skills; written and verbal.
Able to think and act proactively.
Experience with multifamily or other real estate software a plus.
What We Offer:
100% coverage of employee’s health, dental and vision coverage
Immediate and generous paid time off
Matched 401k investment up to 4%
Annual stipend for personal growth
Disability and Supplemental Insurance options
Fun and unique work environment
More About Engrain:
Engrain is a recognized leader in next-generation interactive technology and visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries. We are on a mission to disrupt the residential and commercial real estate industries through a holistic line-up of beautifully designed software solutions that challenge convention to change the way people interact with data.
Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture.