Client Experience Specialist
Engrain is a recognized leader in software-as-a-service (SAAS) mobile, online, and touch-screen software solutions for the real-estate industry. We are looking for a Client Experience Specialist to positively impact client experience in a fast-paced, high growth company. We offer competitive pay, great benefits, generous paid-time-off, and fast-paced working environment.
You can expect to:
- Contribute to overall client satisfaction and retention efforts
- Conduct client specific product training
- Provide technical support and address customer inquiries, complaints, and support issues
- Help to maintain hardware, software and/or network functionality both onsite and remotely
- Route support tasks within the project management software
- Execute QA processes and ensure quality product delivery
- Maintain follow-up and positive customer relations throughout the entire RMA process
We would like:
- A problem solver with drive and passion for client support
- Strong preference for SaaS / Cloud / Technology experience
- Proficient in Windows, Mac OS platforms, Customer Relationship Management, Content Management and Project Management Systems
- Work optimally with various graphic formats using Adobe Photoshop and Illustrator
- Aptitude for applying creative and resourceful resolutions to highly complex problems
- Positive and energetic communicator, with excellent listening and conflict resolution skills
- Proficient written communication skills
- Available to work evenings/weekends as needed
What we offer:
- 100% employee health, dental & vision insurance coverage
- Immediate & generous paid time off
- Paid Parental Leave
- 401K (matched investment)
- Personal growth stipend
- Fun workplace with on-site amenities including professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge
- RTD Light Rail flexpass + easy access from office
More about Engrain:
Located in Denver, with teams in Dallas / Fort Worth. Engrain’s 20+ year history in the real estate industry has positioned us perfectly for disruption in the proptech market. We are on a mission to change the way people interact with data. And to do so beautifully.
Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a empowering and energetic company culture.