We are proud to be listed as #19 on Glassdoor's Best Small & Medium Places to Work 2023! Our number one goal at Quantum Metric is happy people, diverse and inclusive culture. We’re passionate about empowering people to develop their interests, as well as ensuring that everyone feels supported along the way via training and development programs designed to accelerate their career. As a remote-first company, we stay connected through numerous committees, remote challenges/games, and our Employee Resource Groups -- Minds Matter, Mosaic (AANHPI), Pride, QM Women, QM Parents, Quantum Peak, We Are Black, and Young Dragons.

At Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. You can look forward to helping some of the world’s most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.

We value all types of experience and education. We don’t expect you to meet every qualification for this position, and encourage you to apply if you have knowledge in most areas. Our door is open to everyone, and we can’t wait to add your unique identity to the team!

🚀 About the Role

The Associate Customer Success Business Consultant (ABC) is responsible for driving client enablement of the Quantum Metric platform, while ensuring that customers receive tangible business value through our partnership. The ABC regularly engages with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides in-depth quantitative analysis to derive actionable insights that improve digital experiences.

The ABC's performance is assessed based on customer utilization/adoption of the platform, manager and client feedback and insights derived through our partnership with customers.

🔧 Responsibilities

Support enterprise accounts alongside a tenured or Senior Business Consultant
Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
Provide Training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
Conduct regular working sessions with clients, product demos, and contribute to executive briefings
Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to general stakeholders
Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
Partner with CSBC lead and account team to secure renewals/support upsell opportunities through enablement and business value

💡 Requirements

BA or MBA degree - preferred fields of study: Consulting, Data Analytics, Business Management/Administration, Computer Science, Finance, Statistics or UX and Ecommerce
Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoy solving complex problems without straight forward solutions
Must be a self-starter, who thrives in fast-paced, start-up environments
Must be confident and comfortable in a training/subject matter expert (SME) capacity
Excellent verbal and written communication skills with exemplary presentation skills
Proven time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI
Experience with digital analytics platforms such as Quantum Metric, Adobe Analytics, Google Analytics, Tealeaf, Heap, etc. is a plus
Socially competent and able to build relationships with diverse audiences, ranging from executives to individual contributors, both technical and non-technical
Empathetic to client concerns and passionate about empowering customers to improve their digital experiences

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity

12 company holidays

Unlimited PTO

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognitions programs

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook Pro and awesome swag delivered to your door

Supportive and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.

Today, Quantum Metric captures insights from 20 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.

If the above role feels like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

#LI-REMOTE #BI-Remote

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Dana Henderson

Enterprise Account Executive

Connected While Remote

A work-from-home culture that’s fun, supportive and connected

Even though many employees now work remotely, Henderson said Quantum Metric’s culture hasn’t missed a beat. They do virtual happy hours, socially-distant meetups and even implemented a company-wide fitness challenge. Henderson’s favorite of the bunch are the weekly virtual coffee dates called “Quoffees,” where employees from a different team, city or even country are randomly matched so they can get to know one another.

Cool virtual events like this help us all feel more connected while remote. Our culture has always been very collaborative, supportive and family-like.

Jason Brodie

Software Engineering Manager

Making an Impact

Helping companies make critical business decisions

The way Brodie thinks about tech has evolved in his three-plus years at Quantum Metric, and it all revolves around impact. Multiple times, he’s heard about customers saving millions of dollars because Quantum Metric’s system exposed a crucial finding. Instances like this have made him realize the importance of observability and insights, and reminds him that the product the engineering team develops solves tangible problems.

Seeing firsthand how customers use and rely on our system to make critical business decisions really changed my line of thinking.

Mark Treschl

Chief Customer Officer

Eyes Toward the Future

Evolving with a growing employee and customer base

Quantum Metric employed around 10 people when Treschl joined as an advisor four years ago. Today, that number has jumped to roughly 200. The influx of co-workers and customers was exciting and challenging, and during that period of growth, Treschl said he learned an important lesson: Change is inevitable. That’s why he has an eye toward the future to prepare for how the company will continue to evolve with its customer base.

Agility not only applies to software development, but also to people and process as well.

What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens and when it does we want the well-being of our employees to be healthy and happy. A healthy work-life balance promotes a happy and productive employee.

Culture

Volunteer in local community

We support a yearly community clean up on Earth Day and hold multiple events throughout the year to raise money for Charity Water.

Partners with Nonprofits

The company supports Charity: water, a non-profit organization that brings clean and safe drinking water to people in developing countries.

Friends outside of work

Eat lunch together

Intracompany committees

Quantum Metric Culture Crew puts together company events and initiatives To strengthen our bond with each other and community. We also have various Employee Resource Groups for employees to join.

Daily sync

Daily Product/Development stand-ups, weekly Sales calls, and monthly All-Hands meetings. We want everyone to be in the know about what great things are happening at Quantum Metric.

Open door policy

We encourage our employees to openly share ideas, voice concerns, or about anything on their minds!

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Diversity

Highly diverse management team

Unconscious bias training

Hiring Practices that Promote Diversity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

100% company paid. Short-Term Disability insurance helps replace lost income in the event of illness or accident that prevents employees from working.

Dental Benefits

We cover 50% of the employee's premiums.

Vision Benefits

We cover 50% of the employee's premiums.

Health Insurance Benefits

3 health plans to choose from. We cover 99% of our employee's premiums and an option for employees to upgrade to more expensive plan by paying the difference.

Life Insurance

Wellness Programs

We care deeply about the overall wellness of each team member. May is our Wellness Month where we have a variety of programming targeting physical, occupational, emotional, and mental health wellness.

Onsite Gym

Team workouts

We have activity related slack channels where we help hold each other accountable for getting daily movement! Also- team biking, Burpee Challenge, Global Fitness challenge, and more!

Mental Health Benefits

Virtual Mental Health appointments are fully covered by our company-provided insurance. It is important to us to make sure all our people are happy and healthy!

Retirement & Stock Options Benefits

401(K)

401(K) Matching

QM matches 50% of the first 6% of employee contributions to 401k.

Company Equity

Performance Bonus

Quantum Metrric's performance bonus plan includes everything from cash rewards, additional Equity, and President's Club.

Match charitable contributions

Our company matches employees' contributions to a non-profit organization, charity: water.

Child Care & Parental Leave Benefits

Generous Parental Leave

We provide up to 12 weeks of parental leave for the primary caretaker. We provide 6 weeks of leave for the secondary caretaker.

Flexible Work Schedule

Remote Work Program

Quantum Metric embraces remote work. We provide a home office stipend to make your workspace as effective as possible.

Company sponsored family events

Our QM Parents Employee Resource Group has put on several events for our kiddos including live Read-Alouds and a Halloween costume contest.

Vacation & Time Off Benefits

Generous PTO

QM offers 15 days paid vacation time and encourages all employees to take time off to recharge.

Paid Volunteer Time

Earth Day is a company paid half-day where we all get out in our communities and give back to the planet.

Paid Holidays

9 holidays plus 1 floating holiday

Perks & Discounts

Casual Dress

We want our employees to come to work comfortably and is very common to see our employees wearing Quantum Metric T-shirts or pull-overs proudly!

Commuter Benefits

We offer a FlexPass for individuals that commute to our Denver Office.

Company Outings

We have annual holiday gatherings and frequent team building activities. We also have our annual LEAP User Conference.

Stocked Kitchen

All of our offices are stocked with snacks and supplies!

Happy Hours

Parking

Free parking at the home office and some paid for parking at company designated office facility.

Relocation Assistance

Offered on a case-by-case situation

Home Office Stipend for Remote Employees

We offer a Work From Home stipend for office supplies for our all new hires.

Professional Development Benefits

Diversity Program

Lunch and learns

Quantum Metric holds monthly meetings presenting on the new developments in the Product. There is also a monthly CXellence meeting where Customer Success presents use cases and customer wins.

Cross functional training encouraged

Promote from within

Mentorship program

View full list of perks + benefits

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