Account Manager
Job Description:
As a Hotel Engine Account Manager, you’ll be the primary point of contact for customers. You will be responsible for building relationships at multiple levels within the customer’s organization, focusing on continuous improvement activities, and insuring customer’s critical KPI metrics are being met. In this role you’ll be collaborating with customers to develop and execute initiatives which add value to their corporate travel needs by leveraging the full scope of company products and services.
Responsibilities:
- Drive 3% monthly growth by upselling current Hotel Engine accounts that you manage
- Provide exceptional customer service to existing customers
- Facilitate hand-off of key accounts from Sales Department to Account Management
- Proactively work to prevent issues, but resolve them efficiently as they arise
- Setup and provide training to new users of existing customers
- Build relationships with customer’s key influencer's
- Act as an advocate for your clients
- Become an authority in your key market vertical for Hotel Engine
- Consistently meet or exceed daily KPI requirements
- Available for travel (up to 20%)
About you:
- Previous experience in account management or sales required
- Excellent verbal, written, and presentation skills
- Knowledge of Salesforce or similar CRM
- Ability to use consultative sales approach to identify additional opportunities within current customer base
- Utilize analytical tools to identify trends in customer account usage
What we provide:
- Employee only, free medical plan
- Dental, vision, and supplemental insurance
- 401k plan
- Unlimited vacation
- Paid holidays, sick time, and volunteer opportunities
- Discounted hotel rates
- Paid parental leave
- Company-sponsored social events and happy hours
- Free organic fruit, snacks, and beverages