Account Manager at Hotel Engine

| Greater Denver Area
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Job Description:

As a Hotel Engine Account Manager, you’ll be the primary point of contact for customers. You will be responsible for building relationships at multiple levels within the customer’s organization, focusing on continuous improvement activities, and insuring customer’s critical KPI metrics are being met. In this role you’ll be collaborating with customers to develop and execute initiatives which add value to their corporate travel needs by leveraging the full scope of company products and services.

Responsibilities:

  • Drive 3% monthly growth by upselling current Hotel Engine accounts that you manage
  • Provide exceptional customer service to existing customers
  • Facilitate hand-off of key accounts from Sales Department to Account Management
  • Proactively work to prevent issues, but resolve them efficiently as they arise
  • Setup and provide training to new users of existing customers
  • Build relationships with customer’s key influencer's 
  • Act as an advocate for your clients
  • Become an authority in your key market vertical for Hotel Engine
  • Consistently meet or exceed daily KPI requirements
  • Available for travel (up to 20%)

About you:

  • Previous experience in account management or sales required
  • Excellent verbal, written, and presentation skills
  • Knowledge of Salesforce or similar CRM
  • Ability to use consultative sales approach to identify additional opportunities within current customer base
  • Utilize analytical tools to identify trends in customer account usage

What we provide:

  • Employee only, free medical plan
  • Dental, vision, and supplemental insurance
  • 401k plan
  • Unlimited vacation
  • Paid holidays, sick time, and volunteer opportunities
  • Discounted hotel rates
  • Paid parental leave
  • Company-sponsored social events and happy hours
  • Free organic fruit, snacks, and beverages
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

720 S Colorado Blvd, Denver, CO 80246

An Insider's view of Hotel Engine

What’s the vibe like in the office?

The whole team is willing to jump in and help one another to solve complex problems and enhance the customer experience. Everyone is kind, fun and energetic so it makes for an amazing work environment.

Mallory

Digital Marketing Manager

How do you collaborate with other teams in the company?

Everyone is open to working together to solve business challenges in a way that will help the business grow. It’s very common to work with other teams to solve problems. Whether it be to help my department or another, the environment is very collaborative.

Kailey

Operations Manager

How does the company support your career growth?

Hotel Engine gives me the opportunity to grow and learn every day. I love the "grow or die" mentality, because it means that the company is constantly striving for our best work and supporting our growth.

Brook

Account Executive

What does career growth look like on your team?

I started out at our sister company, Travelers Haven as a Senior Software Engineer and was promoted to Director of Engineering. I then moved full-time to Hotel Engine and became the VP of Engineering where I now run our entire development team. It has been great to have the opportunity to develop my career and grow professionally with Hotel Engine

John

VP of Engineering

What are Hotel Engine Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
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