Quantum Metric, Inc.
Quantum Metric helps companies improve their user experience with Continuous Product Design..
Colorado Springs, CO
Remote

Account Manager- Northeast

Quantum Metric
Quantum Metric is paving the way for Continuous Product Design, which is a cross-team approach to building better digital products faster. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

Our Culture
We are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products. 

About the Role
We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. 

Responsibilities

  • Strategic lead for customer engagement
  • Collaborate with Sales to identify and execute on expansion opportunities
  • Manage and forecast customer renewal and expansion goals
  • Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
  • Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
  • Regularly update internal systems to document customer health and status and create visibility across the organization
  • Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
  • Educate customers on new use cases, features and integrations that create added value

Requirements

  • Bachelor's degree in a related field of study
  • Strong project management skills, organizational skills and high attention to detail
  • Strong verbal, written and presentation skills
  • 5+ years of experience in managing enterprise customer relationships 
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Proven track record of meeting and exceeding individual retention and expansion goals 

Perks, Benefits, & Compensation

  • This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
  • Group benefits
  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life & AD&D, STD, LTD 
  • Healthy Rewards – Discount Programs
  • 401k and Options / Equity 
  • Time off (Paid Vacation, Sick, Holidays)
  • 11 company holidays
  • 3 weeks (120 hours) accrued vacation
  • Sick leave (according to state mandated allocation)
  • Parental/Adoption Leave
  • Promotional Opportunities 
  • Rewards and Recognitions programs 
  • One-time stipend for work at home employees
  • Flexible work environments
  • Employee Discount Program (Perks at Work)
  • Employee Referral Program 
  • Lead Referral Program
  • Latest MacBook Pro and awesome swag delivered to your door
  • Supportive and collaborative culture 
  • Compensation: $90k-100k base with $30k-40k variable

About Quantum Metric
Our mission is to help brands deliver standout digital experiences for their customers. Enterprises are using Quantum Metric to build customer-centric digital products that drive revenue and foster brand loyalty. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.

Since our founding in 2015, we’ve been serving Fortune 500 customers across e-commerce, travel and hospitality, financial services and insurance, and telecommunications. The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
 
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric is an E-Verify employer.

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Where we are

The Quantum Metric home office is in Colorado Springs, with additional offices in Denver, LA, and Washington DC metro.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • BigQueryDatabases
    • Quantum MetricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
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What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens and when it does we want the well-being of our employees to be healthy and happy. A healthy work-life balance promotes a happy and productive employee.

Culture
Partners with Nonprofits
The company supports Charity: water, a non-profit organization that brings clean and safe drinking water to people in developing countries.
Friends outside of work
Eat lunch together
Intracompany committees
Quantum Metric Culture Crew (QMCC) puts together company events and initiatives To strengthen our bond with each other and community.
Daily sync
Daily Product/Development stand-ups, weekly Sales calls, and monthly All-Hands meetings. We want everyone to be in the know about what great things are happening at Quantum Metric.
Open door policy
We encourage our employees to openly share ideas, voice concerns, or about anything on their minds!
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity
Health Insurance & Wellness Benefits
Disability Insurance
100% company paid. Short-Term Disability insurance helps replace lost income in the event of illness or accident that prevents employees from working.
Dental Benefits
We cover 50% of the employee's premiums.
Vision Benefits
We cover 50% of the employee's premiums.
Health Insurance Benefits
3 health plans to choose from. We cover 99% of our employee's premiums and an option for employees to upgrade to more expensive plan by paying the difference.
Life Insurance
Wellness Programs
We care deeply about the overall wellness of each team member. May is our Wellness Month where we have a variety of programming targeting physical, occupational, emotional, and mental health wellness.
Onsite Gym
Team workouts
We have activity related slack channels where we help hold each other accountable for getting daily movement! Also- team biking, Burpee Challenge, Global Fitness challenge, and more!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Quantum Metrric's performance bonus plan includes everything from cash rewards, additional Equity, to President's club,
Match charitable contributions
Our company matches employees' contributions to a non-profit organization, charity: water.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
For employees outside our home office location, we have employees across the U.S. who either work from their home office or to a company designated office facility.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Earth Day is. company paid half-day if you choose to get out in your community and give back to the planet.
Paid Holidays
9 holidays plus 1 floating holiday
Perks & Discounts
Casual Dress
We want our employees to come to work comfortably and is very common to see our employees wearing Quantum Metric T-shirts or pull-overs proudly!
Commuter Benefits
We offer a FlexPass for individuals that commute to our Denver Office.
Company Outings
Annual holiday gatherings and team building activities.
Stocked Kitchen
At the home office location.
Happy Hours
Parking
Free parking at the home office and some paid for parking at company designated office facility.
Relocation Assistance
Offered on a case-by-case situation
Home Office Stipend for Remote Employees
We offer a Work From Home stipend for office supplies for our new hires.
Professional Development Benefits
Diversity Program
Lunch and learns
Quantum Metric holds monthly meetings presenting on the new developments in the Product. There is also a monthly CXellence meeting where Customer Success presents use cases and customer wins.
Cross functional training encouraged
Promote from within
Mentorship program

An Insider's view of Quantum Metric, Inc.

What’s the vibe like in the office?

It's a collaborative, supportive & intellectually challenging vibe. The Denver office has folks from just about every department, so there is always cross functional discussions & problem solving. Every is really sharp as well. It always pushes you to push yourself. We all genuinely enjoy being around one another. Overall, it's really positive.

Trevor

Senior Product Marketing Manager

How do you collaborate with other teams in the company?

One of the exciting parts about working at Quantum Metric is we don’t work in silos. The Product Support team is at the center of all the action. We collaborate every day with Product, Engineering, Cloud Ops, Customer Success, Marketing....you name it. It really feels like one big team.

Jen

Product Support

What does career growth look like on your team?

For the Quality Assurance Analyst, the growth opportunity is off the charts! My goal is that individuals in this role spend around 80% doing their daily tasks and 20% doing dedicated learning towards a specific craft. This learning could be directed towards automation, front end or back end engineering, or dipping their toe into product management.

Jesse

Software Quality Engineering Manager

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.

Mario

CEO and Founder

What projects are you most excited about?

I work on a feature that will give customers a more complete and granular picture of the situation when their website is having an issue. The Quantum Metric platform has a lot of data about how a customer’s website is working, and the goal of this feature is to automatically, and in real time, surface anomalies from across the whole data set.

Clara

Associate Software Engineer

Quantum Metric Jobs In Denver
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As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.

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