The following states are approved as remote work locations for this position: CA, CO, FL, GA, HI, IA, MI, NY, NC, OH, SD, TN, TX, WA. All other states are not in consideration for this role at this time.

The Account Manager - ChMS role is a high impact position that necessitates execution of sales, relationship management, contract negotiation, platform expansion, and customer satisfaction. This position is accountable for customer retention and growth through the annual renewal process. 

This role is responsible for retaining and negotiating agreements and pricing with customers, minimizing financial attrition, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay. 

Duties/Responsibilities: 

•   Become an expert within our customer vertical and of your assigned accounts
•   Manage renewal process and account pipeline within Salesforce for ChMS accounts
• Respond to customer inquiries related to their subscription, contract rate and terms, product engagement, product enhancements. 
• Facilitate routing of billing and tech support requests
• Build and maintain strong relationships with internal partners to best serve our ChMS and multi-subscription customers
• Apply product knowledge and value proposition conversations to secure termed contracts with existing ChMS customers
• Grow book of business by uncovering additional opportunities within existing customers for recurring revenue

Required Skills/Key Abilities: 

• Track record of success and over-achievement of goals/quota in past positions 
• Proven ability to work in an environment 
• Exceptional time management, organization, and multi-tasking skills
• Proven ability to succeed in a fast-paced working environment
• Ability to embrace and adapt to changes in technical processes and systems
• Ability to ask for help when it is needed
• Achievement-driven with desire to grow professionally
• Strengths and interest that lead to success in a fast-paced, collaborative team environment
• Strong verbal and written communication skills
• Strong business acumen
• Minimum 2 years of experience in a customer-facing role

Preferred Education and Experience: 

• Working knowledge and/or experience in the faith sector-- including understanding and knowledge of culture, leaders, organizations, and structures
• Technology or software industry experience
• BS/BA Degree

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Colorado Springs Pay: $55.6k-$71.6k base

Benefits: 100% Employer-paid premiums for Medical, Dental, and Vision benefits plus 401(k) program. 

*Comp may vary based on state