Sr. Director, Technical Implementation and Delivery (Practice Management Director Senior) at FIS

| Greater Denver Area | Remote
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Job Description
About The Team:
The Sr. Director will oversee the technology product implementation and delivery team management in support of numerous large programs and projects simultaneously, with the goal directed at achieving specific financial and client satisfaction results for the business unit and FIS. The Senior Director works with reporting Managers and their respective project teams to ensure complete definition of the scope and project deliverables as well as delivery of the SDLC process including supporting impact assessments, business requirements and functional design while delivering technical design, architecture design, code, scripts and all other development activities for a client implementation. Acts as advisor to Managers regarding projects, tasks, and best practice code delivery. The Director provides leadership and takes ownership in the quality, success, and profitability of the business units product technical implementation, including identification of opportunities for professional services. The Senior Director is critical to the success of the Wealth and Retirement Business, working to support continuous improvement through refined best practices, repeatable processes and standards for the team to follow. The Senior Director will work independently with regards to the development, implementation, and successful completion of a client engagement. The Director will serve on, and work closely with client's Executive Team comprised of the CEO, President, and senior-most leaders across the client's organization.
Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financials of contracts. Will be responsible for the development of new business and expanding the product line. The Director ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of resources assigned to program from various departments. Familiar with standard concepts, practices, and procedures across implementation and delivery of software solutions. Relies on extensive experience and judgment to plan and accomplish goals.
This position requires a background in financial services including trust, mutual fund, retirement benefit or other financial industries. This position may require a bachelor's degree or 10+ years of project management / consulting experience delivering technology solutions preferably in the Financial Services or Software implementation and delivery. The position requires experience in managing personnel, resources, budgets and forecasts.
Primary Duties and Responsibilities:
Project Leadership Oversight: 65%
  • Manage the general operations of the W&R product technical delivery organization.

  • Participate in the hiring of and management of resources.
  • Manage project risk and communicate with clients to set expectations.
  • Work closely with Account Managers, Sales, Development and QA to ensure ultimate project success.
  • Support the direct management team in facilitate the progress of the project and control the scope of the project.
  • Coach the Professional Services managers and consultants on project scope, management, implementation, product delivery and technical best practices.
  • Support the refinement of the implementation and delivery model leveraging industry best practices to create repeatable processes
  • Support the establishment of code repositories that allow for repeatable implementations an streamlined delivery practices.
  • Identify opportunities to accelerate the implementation and delivery process to ensure quicker time to revenue
  • Participate in group discussions with customers about the best practices around implementation and deployment of the product suite
  • Ensure cross team collaboration to ensure coordination of issue and risk mitigation strategies.
  • Ensure adequate client support during Go-Live.
  • Ensure a successful client transition from Implementation to Support.

Professional Services Reporting: 30%
  • Ensure the Wealth and Retirement project schedule is maintained and meets the requirements and availability of both the client and personnel
  • Track weekly and monthly forecasts for each team, program and project
  • Ensure the appropriate level of capacity planning to ensure staffing levels match the need for the team
  • Manage budget, forecast, and staffing capacity for the teams.
  • Assist with the scheduling of resources needed to manage projects ensure right resource and right role
  • Develop and maintain a proven method for managing employee and project success.
  • Manage and monitor resource utilization for each project

Personal Development: 5%
  • Continued education of new management techniques and methods.
  • Continued education of new technology related to product suite.

Required Skills:
  • 8-10 years Management Experience
  • Must be detail oriented, responsible, self-motivated and goal centered
  • Must possess excellent oral and written communication skills
  • Ability to positively represent Wealth and Retirement business in client presentations, leadership meetings and executive forums
  • Proven self-starter with 10+ years of experience managing software implementation projects, technical architecture teams and technology delivery across multiple platforms
  • Technical domain expertise in the financial services sector, ideally with a strong understanding of the wealth and asset management or retirement industries. .
  • Familiarity with client-server applications, web-based applications, databases and networking
  • Ability to Lead effectively and motivate others to achieve established goals
  • Excellent problem resolution, judgment, team building and decision-making skills required

Preferred Education, Work Experience and Skills:
  • Bachelor of Arts/Bachelor of Science degree
  • Masters of Business Administration a plus
  • Should have 10+ work experience in client relationship management/consulting
  • 5+ years working in Operations, implementation, and project delivery
  • 6-8 years project management experience implementing financial services applications/software products
  • 5+ years developing budgets, forecasts, resource and capacity plans including recruiting and building high functioning teams
  • Background in the Financial Industry

Other Considerations:
  • Travel is required as necessary for the successful completion of duties. Estimated travel is 30%, but at times may requires travel several weeks in a row.
  • The duties listed in this document should in no way be construed to be the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Location

Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
We love to make a difference in the community! Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Friends outside of work
Eat lunch together
Intracompany committees
African American Network, Women's Network, Young Professionals Group, LGBTQ Organization (GLOW), WorldpayGives, Worldpay Social Committee, and the list goes on!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worldpay's Healthcare Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for medical, dental, prescription or vision care expenses for you and your dependents
Disability Insurance
Dental Benefits
Enrollment in the Worldpay dental plan provides access to two networks. You can select any dentist, but staying in the networks will cost you less.
Vision Benefits
Enrollment in the Worldpay vision plan provides access to two networks. With each, you receive discounts on eye exams, frames, lenses, contacts and vision correction surgery.
Health Insurance Benefits
Worldpay offers four medical plans - one PPO plan and three Consumer (HSA-eligible) plans. All plans offer preventive care covered at 100%.
Life Insurance
In addition to the basic life insurance provided to you by Worldpay, you can also opt for supplemental life insurance which offers another layer of protection to help meet your family's needs.
Wellness Programs
Wellness365 is a fun and rewarding way to make small changes toward better health every day. Set your interests to get personalized daily tips on nutrition, exercise, stress, sleep and much more.
Onsite Gym
Can't make it to your favorite fitness class or need to de-stress before facing the world? We have a large, well-equipped gym onsite that will help you keep you with your fitness goals!
Retirement & Stock Options Benefits
401(K)
Colleagues are eligible to participate in the Worldpay 401(k) plan immediately upon hire. Choose from traditional pre-tax 401(k), or pre-tax or Roth catch-up contributions or a combination of both.
401(K) Matching
Worldpay matches 100% of the first 5% of deferrals on a per paycheck basis. And the best part - the match is immediately 100% vested!
Company Equity
Employee Stock Purchase Plan
We offer eligible colleagues the opportunity to purchase shares of Worldpay stock at a 15% discount off the market closing stock price on the day of purchase.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
FMLA-eligible colleagues are eligible for up to 120 hours of paid time off to recover from childbirth and to care for and bond with their newborn or newly adopted child.
Family Medical Leave
The Family and Medical Leave Act provides up to 12 weeks of job-protected leave for your own medical condition, or for the care of a spouse, child or parent who has a serious medical condition.
Adoption Assistance
An adoption reimbursement benefit is offered to full-time colleagues who have been employed for at least one year. This one-time, per person benefit helps to cover various adoption-related expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Worldpay encourages all colleagues to pursue continuing education or to work toward a degree in their field.
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
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