Project Manager
Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.
In December of 2021, we closed our series B funding round with a $1.3 billion valuation, and that’s just the beginning. We expect 2022 to be our best year yet.
Working hard behind the scenes building and supporting our platform are exceptional people–from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with diverse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!
As a Hotel Engine Project Manager, you’ll be the main point of contact for our clients! You'll be building relationships, understanding, and facilitating the client’s group booking requests as they come. In this role, you will be the liaison between the client and hotel suppliers for the analysis and fulfillment of business needs. Additionally, you will be responsible for developing and executing initiatives to improve the team’s production and efficiency. If you love wearing multiple hats, building new processes, having ownership of your work & communicating professionally - this role is for you!
Here's what you'll do:
- Provide exceptional customer service to new and existing clients
- Organize, manage and facilitate clients’ day-to-day requests
- Facilitate onboarding processes and procedures for new clients
- Work closely with suppliers in negotiating rates and services on behalf of our clients
- Manage and delegate new group booking requests
- Proactively work to prevent issues & resolve them efficiently as they arise
- Advocate for your clients through all situations
- Learn and implement new software to support the team through rapid scale
- Accurately update and manage our internal database and CRM (Salesforce)
- Consistently meet or exceed KPI requirements
- Occasional nights and weekend work may be required to support the client
- Available for travel (up to 20%)
Here's what we're looking for:
- 2+ years’ experience in an operational, detail-oriented project management role
- PMP Certification is a plus!
- Account/external client management experience is preferred
- Experience in hotel sales, event coordination or front-office management is a plus
- Knowledge of Salesforce, Microsoft Office and proficiency in Excel is preferred
- Ability to handle stress and maintain professional composure, while managing and working on multiple request and projects
- simultaneously
- Possesses creative problem-solving skills and pays strong attention to detail and accuracy
- Proven organizational, verbal/written communication, project coordination, and leadership skills
- Demonstrates initiative; has the ability to work both independently and in a team environment
- An innovator: Constantly looking for ways to improve and streamline processes
Cash compensation:
- The base hourly rate for this role is $24/hour with opportunity for variable based on performance and an expected OTE of $60k-$80k. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.
Remote Opportunities:
- This role is eligible for remote work. Hotel Engine is authorized to do business in AZ, CA, CO, CT, FL, NC, NJ, NY, OH, PA, SC, TN, TX, UT & WA. If you are not located in or able to work from a state where Hotel Engine is registered, you will not be eligible for employment. Please speak with your recruiter to learn more.
Shift:
- We have multiple shifts for this role, depending on current hiring priorities. Pending your performance as you progress throughout your career as a Project Coordinator, you'll gain flexibility in adjusting this to your preferable days & times. The shift that is currently available is:
- Monday - Friday, 8am - 5pm MST
- We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don't apply if this is not appealing to you
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.