Project Coordinator at Zayo

| Greater Boulder Area
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

An effective Project Coordinator within the Large Project Implementation team should be proficient in navigating SiteTracker, Salesforce and Excel. In addition, the Project Coordinator will be responsible for supporting Project Managers who oversee multiple Large Projects across accounts (FTT), Markets and Technologies (Dark Fiber and Lit services). 

These projects may leverage Zayo’s existing fiber plant but also include extensive new Outside Plant (OSP) network construction to deliver fiber connectivity. New OSP construction activities include design, engineering, permitting, construction, splice and test of new fiber spans. Lit projects will also include the deployment and commissioning of electronics to core node and end user locations in order to deliver service.

An ability to understand complex system dependencies and make decisions based on Product Management rules is essential. The position requires strong attention to detail. Personal communication skills are critical, as this role demands constant interaction across various teams including business development, sales, finance and outside plant/field operations. An individual with a hunger to solve problems and improve operational performance will excel in this role.

Responsibilities

  • Validate Service Order Details, including contract details, as part of the acceptance process. 

  • Assist in project set up, tracking and reporting from project inception to project end

  • Engage and notify internal team members of new orders as well as driving service order tasks to completion

  • Responsible for overall service order management including but not limited to due date diligence, FOC setting, component management/updates, internal order creation, daily order queue management

  • Responsible for all close out processes and documentation associated with deliveries including but not limited to compiling test data, KMZ, Network Diagrams, site photos, as well as closing out all appropriate orders in Salesforce and SiteTracker. 

  • Key point of contact, alongside Project Manager, for communicating project status and program needs both internally and to the customer. 

  • Manage calls with customers to validate RR dates, cancellation, and deselect requests.

  • Manage and maintain data accuracy in project tracking tools to include Excel, PowerPoint, SiteTracker and Salesforce. 

  • Assist in daily/weekly collaboration with cross functional teams tied to Large Projects key milestones

  • Interact directly with internal and external teams to provide direction and updates for project goals and milestones, and identify and track program work-arounds and alternative plans to adjust roadblocks 

  • Produce various reports for project implementation and customer service management along with clear documentation on how the report is created

  • Resolve issues effectively; seeing real problems in order to call out the problems and solving the problems in a practical and healthy manner 

  • Ability to organize and prioritize tasks throughout various projects to ensure a quality finished product

  • Document processes and procedures

  • Other duties as assigned.

Qualifications

  • Undergraduate degree in Business, Finance, Economics or other degree requiring analytical aptitude or equivalent relevant work experience.

  • 3-5 years of product, project management, software development, and/or technology analyst experience preferred.

  • Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and processes.

  • Proficiency in the MS Office suite of tools with emphasis on Excel and PowerPoint is required. Knowledge of Salesforce.com platform is a plus.

  • Strong attention to detail, superb organizational skills, and ability to multitask and prioritize.

  • Ability to work across functional boundaries.

  • Ability to solve practical problems and deal with a number of variables in dynamic situations.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to view issues and concerns from multiple perspectives, and to keep the “big picture” in focus.

Rewards

  • Competitive compensation

    • Base salary range in CO: $XX,XXX-$XX,XXX 

    • Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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