Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description 

The IT Project Manager is an exceptional communicator with a proficient understanding of operations for successful application development in a scrum agile framework, and outstanding stakeholder management. Acts as the Scrum Master for operational enhancements and strategic projects in the pre-sales development domain. The IT Project Manager will coordinate tracking roadmap items, priorities, design, implementation, development, testing, control and completion of specific projects ensuring consistency with company strategy, commitments and goals to improve customer experience within Tranzact and Salesforce. 

An ability to understand complex system dependencies and translate stakeholder goals into technology solutions is critical. An individual with a hunger to solve problems and improve operational performance will excel in this role.

Personal communication skills are critical, as this role demands constant interaction across various teams including business development, sales, network engineers, product, finance, service delivery and operations. 

Responsibilities

• Own the design, implementation, and deployment of ongoing enhancements and projects directly into Tranzact and Salesforce 

• Identify project phases, features, user stories, teams involved, and inter-relationships between business group processes/functions and microservices/applications

• Facilitate scrum events like Backlog Refinement, Sprint Review, and Sprint Planning and participate in Sprint Retros

• Communicate project progress, remove development impediments, and ensure project priority is clearly understood and reflected at all times with development and stakeholders

• Identify Critical Path and manage key issue resolution

• Become a subject matter expert on business operations and automation processes with a Pre-Sales domain

• Build, execute, and drive technical projects alongside the business analyst to promote automation, product enablement, API/3rd Party integrators

• Present business cases for enhancements, optimizations, and inefficiencies

• Ability to communicate with both development and business teams 

• Ensures broad endorsement / adoption of all initiatives 

• Create and maintain project documentation and highly complex processes

• Frequently monitors and reports on status of projects and demo progress to critical stakeholders

• Establish and maintain trusting relationships with point product & engineering stakeholders 

• Understand team ecosystem, projects, and workload to define appropriate prioritization of tasks 

• Ability to work with a team effectively in an ever changing and ambiguous environment

Qualifications

• Bachelor's degree (B.A.) from four-year College or University in Computer Science/Engineering, Information Technology, Data Analytics/Big Data, or Business with a technical emphasis 

• 2-5 year of IT project management or related experience 

• Deep understanding of scrum agile methodology

• Outstanding organizational skills, highly resourceful and proven project management

• Highly skilled communicator - written and verbal, able to breakdown technical jargon and communicate with the IT team and business stakeholders 

• Able to build a project plan including business case, timeline and phased approach for completion. 

• Basic understanding of database management and microservice architecture is preferred

• A general understanding of Telecommunications technologies: Network Connectivity and Quote to Cash process is preferred

• Proficient with MS office, especially PowerPoint and Excel, Gitlab, and Salesforce (plus)

• Capacity to work on multiple projects and meet various deadlines

• Understanding of delegation with the ability to provide logical guidance in a fast paced and quickly changing environment 

Rewards

• Competitive compensation

  • Base salary range: $62,982-$68,696

  • Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee

• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.