Implementation Analyst at Billtrust
As a Implementation Analyst, you will be responsible for documenting the functional requirements, technical specifications and template documentation designs for clients business needs while providing expertise in product knowledge and feature/functionality as it relates to business requirements. You will be also responsible for reviewing complex data files, mapping documents, client requirements and providing guidance on best practices. You will need to be able to speak to the internal technical capabilities of Billtrust’s products while understanding client requirements in order to provide clients the direction and guidance on their options for the best user experience as it pertains to their business needs.
- Regularly communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or is likely to slip, allowing sufficient time for a sensible course of action while recommending alternative approaches and/or options to accommodate deadlines and prevent slippages
- Work closely with stakeholders to clearly define what will be considered in and out of scope for the project and ensuring all project team members and stakeholders understand the impacts if any and obtain all necessary sign-offs
- Be the main point of contact for Application Support Team in fielding questions/concerns regarding requirements and assisting the team in developing their test plans
- Be the main point of contact for other internal Billtrust Teams in fielding questions/concerns as it relates to the build of how to support a client’s in-scope requirements
- Consistently learning and keeping up to date on Billtrust products, capabilities and new features
- Support and analyzes the feasibility of presales and sales opportunities where necessary
- Write detailed universally understood procedures for permanent records and for use in training
- Recommend, and make improvements to the Standard Operating Procedures (SOP) and Desk Top Procedures (DTP) documentation that is leveraged by the team for implementing clients
- Participate in the learning and development of junior professional services staff
- 3+ years of experience in a Business Analyst or related role
- Expertise with written and oral communication in gathering and documenting requirements, creating functional design specifications, business writing skills and interacting with business partners and technical resources at all levels of organizations both internally and externally
- Outstanding problem solving, analytical and decision-making skills
- Experience and strong proven ability to interact and communicate effectively with both technical and non- technical personnel
- Outstanding ability to decompose high-level information into details and applying creativity to solving or providing options to complex problems
- Looks at the global picture and thinks outside of the box by communicating creative and innovative thinking by bringing new ideas and improvements forward
- Develops a well-defined, shared understanding of the project scope
- Competitive Salary, Bonus, Stock Options and 401(k) Match: We appreciate our employees and we make sure they know it.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Paid Parental Leave: To keep our employees and their families healthy.
- Opportunities for Growth: Professional development can take many shapes. From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership, and High-Potential Programs, we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and Gongings to Culture Champion and Presidents Awards, our employees are recognized for hard work and outcomes achieved.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Order-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $40B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently.
For the past 19 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture. We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day without a lot of red tape.