CRM Manager (Tech Implementation)

| Greater Denver Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 8 years,  we have grown our team from 2 to over 1,000 people. We work hard and play hard in 11 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, to never be corporate and to always live Day One.

We are looking for a CRM Manager to further strengthen our Customer Journey & Acquisition Team in the U.S.

The CRM Manager position is a key role at hear.com, responsible to execute all automated communication to our customers via e-mail, text message and app. The ideal candidate should have a strong expertise in managing messaging automation platforms, a strategic mindset and deep technical knowledge.

Join us now, as we are shaping this fascinating consumer healthcare space!

Main tasks:                                                                                                   

  • Primary ownership of the email/SMS automation platform (Salesforce Marketing Cloud)
  • Work as an integral member of a high-performing marketing team to develop and implement our CRM marketing strategy
  • Creation, maintenance and execution of engaging customer journeys through a variety of touchpoints including email, SMS/MMS, and server push notifications (App)
  • Build dynamic and flexible email templates that can maximize our ability to serve personalized and custom content
  • Analyze email campaign performance and create visualizations to present data and proposed optimizations
  • Deliver strategies to improve inbox placement, prevent spam filtering, and garner consumer and competitor information to optimize email performance

Your profile:

  • 2+ years of proven track record in managing big email/messaging automation platforms e.g. Salesforce Marketing Cloud / Marketo / Oracle Eloqua
  • Experience with Journey Builder, including decision splits and engagement splits, all entry events, especially Salesforce Data Entry Events and API triggers
  • Experience with SFDC and Marketing Cloud Connector
  • Close attention to detail and excellent analytical skills, able to explain complicated processes
  • Strong quantitative skills - comfortable with Excel and pivot tables
  • Ability to quickly identify more efficient workflows and processes, find and fix errors
  • Strong sense of what makes a compelling email or SMS message
  • A self-driven and reliable problem solver with a highly collaborative approach

What we offer:

  • An opportunity to work with happy and grateful customers every single day
  • A chance to shape the future of a health-technology leader
  • A unique content-driven, top-performing and family-type work culture
  • A high degree of autonomy and responsibility from day one
  • An open-minded and international working environment that fosters creativity
  • Excellent salary and benefits package with entrepreneurial incentives

#LI-TG1

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • NodeJSLanguages
    • TypeScript Languages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Next.jsFrameworks

Location

Located near downtown Denver with a close commute to DTC. Beautiful views of the mountains are seen from nearly every window of our office!

An Insider's view of Hear.com

How would you describe the company’s work-life balance?

I’ve been a part of companies that talk about work-life balance but don’t ‘walk-the-walk’ when it pertains to that value. At Hear.com, the outcomes you produce are priority to any amount of time in office- treat people as adults, and great things can happen. We want you to enjoy what Denver and the Rockies have to offer with friends and family!

Rob

Product Manager

What does your typical day look like?

As an Engineer, a typical day would be stand up and cross time zone meetings in the morning. We practice scrum at Hear.com, so we do ceremonies, and the rest of the day can be focused on doing sprint work. We encourage the members of the team to pair when working on stories. We find it as a great way to share knowledge and build team chemistry!

Jerry

Senior FullStack Engineer

How do your team's ideas influence the company's direction?

We're investing heavily in protecting, cultivating, and shaping our entrepreneurial culture! Our "never corporate" and "customer first" approach helps drive the company's success, encouraging employees to act like owners and put the customer first.

Paul Crusius

Founder

What are Hear.com Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
More Jobs at Hear.com23 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Project Mgmt
Sales
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
HR + Recruiting
new
Denver
Operations
new
Denver
Developer
new
Denver
Developer
new
Denver
Sales
new
Denver
Marketing
new
Denver
Design + UX
new
Denver
Project Mgmt
new
Denver
Marketing
new
Denver
Operations
new
Remote
Marketing
new
Denver
Finance
new
Denver
Finance
new
Denver
Design + UX
new
Denver
Design + UX
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Hear.com's full profileSee more Hear.com jobs