Community & Knowledge Manager  

Opportunity: 

LogRhythm, a leader in NextGen SIEM, empowers organizations to measurably reduce risk by rapidly detecting, responding to, and neutralizing cyberthreats. LogRhythm’s Threat Lifecycle Management workflow is the foundation for security operations centers (SOCs), helping customers secure their cloud, physical, and virtual infrastructures for IT and OT environments. The LogRhythm platform has won many accolades, including being positioned as a Leader in Gartner’s SIEM Magic Quadrant. 

LogRhythm is seeking a Community & Knowledge Manager to join our team in Boulder, CO. The Community & Knowledge Manager plays a critical role in championing community-wide knowledge sharing, so that information, know-how, and experience related to LogRhythm’s products and services are effectively mobilized amongst our employees, partners, and customer community. This unique role combines elements of community management, knowledge management (KM), marketing and communications (MarComs), and some application administration. 

As the Community & Knowledge Manager, you will play an integral role in championing the curation and creation of knowledge assets and connecting people to those assets and to each other to support the on the job performance of our innovative community of passionate and highly-technical network security engineers. This is an opportunity to further your learning of community and knowledge management expertise with a recognized leader in the hyper-growth, fast evolving security intelligence domain. 

Responsibilities 

Community Management: 

• "Create the weather" for the online forums and provide the enthusiasm and leadership to keep internal and external participants motivated and engaged. 

• Work closely with the Partner Enablement, Product, and Marketing teams to drive traffic to the forums and increase measurable participation in ways that provide actionable insight. 

• Compose forum topics, compose direct messages, read all forum posts, reply to posts as needed, quickly identify and block any bad actors, and in general stay on top of all forum communication. 

• Compose surveys, polls, questionnaires to engage the forum audience and collect feedback and ideas and share the results and recommendations with stakeholders and decisions-makers. 

• Identify trends or recurring issues or needs and develop and implement strategies to address these. 

Knowledge Management: 

• Develop and implement a KM strategy that incorporates a framework for crowdsourcing the curation and creation of knowledge assets and artifacts from internal and external sources, and continually encourages and reinforces community involvement and action. 

• Incubate and support the establishment and growth of communities of interest and practice aligned to our most critical knowledge domains and recognizes/rewards participants. 

• Connect people to content (discovery) and people-to-people (expert location) utilizing technology and non-technological approaches.  

Event Management: 

• Support and participate in various LUG (LogRhythm User Group) events. 

• Plan, host, record, and share webinars and livestreams. 

Multimedia Content Creation: 

• Lead the development and marketing of engaging multimedia assets such as video interviews, podcasts, marketing collateral, infographics, job aides, etc. aligned to community needs. 

Technology Ownership: 

• Conceptualize the community and knowledge management ecosystem and enabling technologies. 

• Administrate and develop our online community platform (Lithium) and Learning Management System (Saba).  

Marketing & Communications: 

• Collaborate closely with our internal MarComs staff to create ongoing promotional campaigns via multiple communications channels/vehicles to drive community awareness and engagement.    

Qualifications 

Education: 

• Associates degree or higher in the social sciences, communications, journalism, marketing, business administration, or creative fields. 

Personal Characteristics: 

• Extremely detail oriented and well-organized. 

• You are a natural networker and collaborator, have an outgoing, extroverted personality and love meeting and interacting with new people who have a broad range of backgrounds and expertise. 

• Ability to ignore rude or inappropriate comments from internet trolls. Not easily flustered. Thick-skinned. 

Communication: 

• Strong interpersonal and communications skills, and able to interact with all staff and community members with kindness and integrity in a spirit of collaboration. 

• Exceptional written communication skills. Ability to quickly write responses to forum questions, draft emails, and compose social media posts using a professional and courteous tone with perfect grammar and spelling. 

• Comfortable and natural public speaking style. 

Technical Skills: 

• Strong technological competence across a wide range of platforms and applications. 

• You learn new applications rapidly, want to know what makes them tick and how they interact with other applications, and are ready to roll up your sleeves to fix issues, improve functionality, or implement new features. 

• Highly proficient in the Microsoft Office Suite. 

Experience: 

• 1-3 years customer service. 

• 1-3 years project management.  

• 1-3 years community management (preferred). 

• 1-3 years knowledge management (preferred). 

• 1-3 years web-based collaborative technologies (preferred)  

LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.