At Refactored, we believe in marketing’s ability to drive business results and organizational change. We also believe that a marketing agency can be a powerful accelerator for building and supporting effective internal marketing teams. By helping our clients mature their approach to marketing, they elevate their practice to a leadership position within their organization. We aim to solve today’s challenges while providing strategies and solutions that build greater capability, improve marketing’s performance, and ensure our work together has a lasting positive impact on their business.

Every staff member plays an active and important role in the life of our customers — each delivering their unique contribution to the success of business-critical initiatives. We serve clients by working in close partnership with their executives and SMEs. Clients trust our advice and vision, and we are the strategic center for digital programs that demand creative thinking, integrated problem solving, and ownership. If you want to take a leadership role in the development of creative solutions that drive bottom line results — then you’ve found your new home.

Detail Oriented Collaboration

Refactored’s  traffic manager's main objective is to ensure that all marketing activities being directed by the account services team flows efficiently to creative and production departments. They are responsible for keeping everyone on task and projects on deadline, handling the logistics and keeping all parties updated on the progress.

To succeed as a traffic manager, you need the ability to multitask, organize and collaborate. Traffic managers juggle a wide variety of requests from clients with competing deadlines and limited resources. Strong decision-making and prioritization are essential to make sure everything runs smoothly, and traffic managers need to be as organized as possible to schedule, monitor and adjust deadlines and resources as needed.

This position also requires significant collaboration, and traffic managers should have excellent people management skills. They need to know how to effectively communicate requests and assignments from clients to their team, which includes getting content creators to meet deadlines and following up when they don’t, pushing back when clients make unrealistic requests and making sure everyone is satisfied with the project.

A typical day in the life:

• Create detailed schedules and set deadlines for various stages of a project.
• Distribute assignments to creative teams and other departments, depending on their availability and priorities.
• Meet with clients to learn more about new project details and give progress updates on existing projects, communicating any issues.
• Monitor projects and workloads, adjusting assignments and deadlines accordingly.
• Maintain job files.
• Work with freelancers and contractors and ensure they have the resources needed for their jobs
• The focus of this position is around the occorination of commitments and projects for account managers. However, this position will also help manage project aspects for their own clients as well, serving as the main project manager in addition to their traffic manager responsibilities. We envision a 60/40 split. 

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem solving skills.
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Bachelor's degree in related field, which may include Computer Science, Business or Engineering required
• At least three year of related experience required

Additional skills required include time-management, an eye for detail and problem solving skills. Proficiency with Excel and project management software is also important. Refactored is hiring a traffic manager professional with knowledge of design resources and previous traffic experience, whether that’s in an agency or corporate setting.