Project Manager (Software Implementation)

About Zone & Co

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Job

You are accountable for overall management and leadership, driving achievement of goals, objectives, and business outcomes for each of your assigned projects. The Project Manager works collaboratively with Zone Sales, the implementation delivery team, solution architects, software developers, the quality assurance team, and other key resources to ensure a successful implementation outcome. This role involves exposure to both internal and external leadership positions and may be required to provide executive updates and/or presentations to various senior level roles. You may also have ownership of supporting key partner-led implementations, facilitating design reviews, and triaging critical issues to ensure partner success for our mutual customers.

Responsibilities

• Manage professional services implementation projects, including leading client-facing meetings, reporting on project status, executive communication, project/program planning, escalations, resource management, and troubleshooting as needed to drive successful client relationships
• Initiate and maintain implementation plans and perform ongoing project assessments for plan revisions while ensuring timely project deliverables
• Demonstrate flexibility to effectively respond to changing project and client needs while balancing multiple ongoing simultaneous projects
• Prepare issue analysis, status updates, and special reporting to internal project team and the client
• Provide yourself as a project focal point contact for internal and external communications and escalations
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including the project team, customer, and all key stakeholders
• Manage team resources within scope of project responsibilities, including timely resolution of schedule, responsibility, and team conflicts
• Establish and communicate timely, clear task and project expectations 
• Provide adequate, proactive planning for all phases of the implementation
• Maintain a high level of communication for all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution 
• Understand and work on project risk assessments
• As needed, facilitate conflict resolution between Zone and the customer or within the Zone delivery team 
• Contribute to internal improvement efforts, as directed by the leadership team 

Requirements

• Bachelor’s Degree, or comparable industry/management experience

• 3+ years of project management experience including resource allocation, and resource prioritization
• Understanding of project management principles, methods, and techniques
• Experience with the Waterfall Methodology and familiarity with Agile principles
• Effective in managing scope, budget, resources and customer satisfaction throughout the project lifecycle
• Experience managing multiple concurrent projects
• Ability to oversee risk management process throughout the lifecycle of a project
• Software implementation experience to include a good understanding of integration, data, customization, and other ERP implementation-related principles
• Strong communication skills, both verbal and written
• Individual who takes ownership of the project and is proactive, results-oriented, and has an urgent mindset when coming to meeting critical deadlines
• Ability to understand and interpret a Statement of Work and Project Blueprints
• History of building extraordinary relationships with clients and colleagues

Preferred Requirements

• CAPM or PMP certification
• Implementation experience with ERP and CRM applications
• Experience with NetSuite and/or competing/related products is a plus
• Experience with change management

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We celebrate no-Friday weeks during the summer (every other Friday off). All on top of our fully covered, top-tier health insurance and unlimited vacation. And we are 100% remote!

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.