Product Manager - FRONTSTEPS Community at FRONTSTEPS (Greater Denver Area, CO)

| Greater Denver Area
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Headquartered in Denver, Colorado, FRONTSTEPS is a SaaS company with a resident engagement platform to empower communities to be safe, informed, and efficient. More than 23,000 communities nationwide - that is 4.4 million homeowners - are covered by FRONTSTEPS services! We deliver solutions that simplify how management companies, homeowner associations, builders, and security & patrol experts build, connect, operate, and secure modern communities. With a focus on mobile-first technology and best-in-class integrations, our products make it easy for community leaders and homeowners to communicate, collaborate, and drive a more prosperous community.
FRONTSTEPS is guided by the core values of 1) developing our people, 2) taking care of the customer at all times, 3) moving with purpose and urgency, 4) being open, honest, and transparent, 5) innovating and failing forward, and 6) being courageous.
POSITION OVERVIEW
The FS Community Product Manager is responsible for the commercial success of the product and ultimately drives the improvement of the product P&L. This role also leads the Security Product Team and drives the standardization and adoption of best practices to span the entire product lifecycle.
Our Product Managers possess a unique blend of business and technical savvy, with a big picture vision and a drive to execute and make that vision a reality. This role is responsible for advancing the product vision and working closely with Development, QA, Sales, Marketing, Implementation, Support, Finance and Customer Success to ensure our product goals are met. This role is also responsible for the product planning and execution throughout the product lifecycle, including market research, defining strategic initiatives, gathering requirements from all product stakeholders (i.e. customers and internal partners), and validating / prioritizing those requirements through data driven decisions.
All applicants must be authorized to work in the U.S. without sponsorship.
REMOTE OPPORTUNITY
This role is eligible for remote work. Occasional travel may be required.
JOB RESPONSIBILITIES
  • Advance your product vision and clearly articulate how FS Secure will win in the marketplace
  • Drive regular reporting and own all requisite KPIs to ensure success of your product
  • Spearhead competitive analyses to gain deep insight into market opportunities and threats
  • Create, communicate, and secure buy-in from all stakeholders on a product roadmap
  • Plan and execute on the product lifecycle
  • Plan customer communication strategies to gather direct customer feedback
  • Coordinate survey efforts to mitigate product NPS detractors
  • Work directly with customers to validate roadmap initiatives and build customer confidence
  • Lead, coach, and mentor Product teammates to assume greater responsibilities over time
  • Help identify, standardized and scale best practices within the organization
  • Facilitate buy vs build decisions when options exist - manage vendors and costs when needed
  • Establish and nurture partnerships to expand market reach and enhance the product portfolio
  • Devise and execute go-to-market strategies - provide training team with data and information
  • Collaborate with all internal functional departments to deliver maximum product performance
  • Performs other duties as requested by management

SKILLS & QUALIFICATIONS
  • A Bachelor's degree in Business, Finance or Technology; MBA desirable
  • 5-10 years of experience of increasing Product responsibility, including Product Management
  • Experience in delivering successful SaaS products
  • Demonstrated leadership of and success in developing capabilities of Product Owners & BA's
  • Understanding and fluency with Agile product delivery model
  • Demonstrated success interacting with and managing customer relationships
  • Track record of influencing others to achieve objectives
  • Knowledge of the Property Technology industry would be a strong plus

This position is based remotely with a salary of $75,000 - $140,000. Occasional travel may be required.
Benefits include the following :
  • Medical, Dental, and Vision
  • Company sponsored Life Insurance
  • Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
  • FSA/HSA
  • Paid Time Off
  • Sick Time
  • Internet Reimbursement
  • 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • WebflowCMS
    • SquarespaceCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our office is at 12th & Broadway near Civic Center. Tons of lunch options (Torchy's, Zep's, BurgerFi), a bus stop & a short walk from RTD at 16th & CA

An Insider's view of FRONTSTEPS

How does your team reward individual success?

From personal experience, I can attest that hard work at FRONTSTEPS absolutely pays off. I’ve only been with the company for a few years, and my dedication and desire to do my best have consistently been recognized and rewarded; this includes several promotions. We also recognize hard work through a kudos channel and monthly Core Value Awards.

Karla Nascimento

Senior Technical Specialist

What projects are you most excited about?

I’m excited about the new platform that we’re launching. And we're building rich new customer experiences w/ some household brand names. We're clearly the leader in our industry, but we aren’t taking that for granted. Every client, resident & partner who sees our new products are super impressed. It’s a fun position to be in.

Matt DeWolf

President of Payments

How has your career grown since starting at the company?

I have been given the freedom to initiate and lead initiatives that I wouldn't have been able to in a larger company. After 4 years at FRONTSTEPS, I've grown in responsibility over our People Operations and our people initiatives have gained momentum inside the business. Develop our People is FRONTSTEPS #1 Core Value for a reason!

Juli

Director, People Operations

How do you make yourself accessible to the rest of the team?

I keep my office door open as much as possible to enable anyone to provide timely feedback and seek advice when the unexpected happens. For that to be successful I build relationships with people across my organization to let them know they can come to me whenever necessary and sometimes just to chat and catch up.

Leo Haasbroek

Chief Operating Officer

What is your vision for the company?

Our vision is to change the conversation around HOA software and be a catalyst in opening up communication between neighbors, HOA Boards and community associations. We are building more than a company, it’s truly an effort to develop a culture of growth and excellence as a team.

Jamie Clymer

CEO

What are FRONTSTEPS Perks + Benefits

FRONTSTEPS Benefits Overview

The benefits of working for FRONTSTEPS are endless! Joining our team means opportunities to be pioneering and innovative, every day! You can be part of the Employee Experience Committee that works together to foster a productive and meaningful culture for all team members with virtual events, micro-learning sessions, and festivities throughout the year. From monthly Core Value Awards, to daily kudos, to career coaching and professional development, we put Our People first. Oh, and there are a ton of other benefits like health care, dental, and Flexible PTO, and a monthly home-internet reimbursement. KEEP reading to find out more!

Culture
Volunteer in local community
Partners with Nonprofits
FRONTSTEPS Gives is an extension of our vision to communities and people who don’t have access to our products. We partner with Civil Rights non-profits, Meals on Wheels, and KaBoom.
Friends outside of work
Eat lunch together
Intracompany committees
Employee Experience, Book Club, Wellness, & Shared Hobbies
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FRONTSTEPS offers you a Healthcare Flexible Spending Account and a Dependent Care Flexible Spending Account.
Disability Insurance
Company-sponsored short and long term disability benefits.
Dental Benefits
The FRONTSTEPS plan covers 100% of preventative care. We have options that include orthodontia coverage.
Vision Benefits
Our competitive vision plan covers 100% of a basic exam, with a copay. Plus, contact lens and eyeglass frame benefits.
Health Insurance Benefits
FRONTSTEPS offers a PPO and a qualified high-deductible plan with FSA and HSA options.
Life Insurance
FRONTSTEPS offers a company provided life insurance for the financial security for the people who depend on you.
Wellness Programs
The FRONTSTEPS Wellness Committee exists because we know that healthy and happy employees lead to happy customers and healthy business.
Team workouts
Mental Health Benefits
Employee Assistance Program available to all employees to promote mental health.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
FRONTSTEPS CSR Mission Statement: Supporting Organizations that help people live safely, thrive within their communities, and prosper equitably in society.
Child Care & Parental Leave Benefits
Generous Parental Leave
5 weeks of paid parental leave.
Remote Work Program
Family Medical Leave
Adoption Assistance
$1500 Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Every employee receives 80 hours of Paid Sick Days upon hire and resets at beginning of year.
Perks & Discounts
Casual Dress
FRONTSTEPS dress code includes Hawaiian Shirt Day, Fan-dom Day, and Ugly Sweater Day. Oh, and all the other days, you can wear whatever is comfy and casual!
Company Outings
Rockies games, ax throwing, bowling ... the FRONTSTEPS team is all about exploring and taking advantage of the cool stuff Denver has to offer!
Happy Hours
Every Friday at 4:30!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Our product team demoes new features and enhancement that are releasing in the near future.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

While we are a remote-first organization, we do schedule team and company-wide events that make working in a virtual world just a little more enjoyable.

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