Director of Software Operations
Who we are:
Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025.
We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post and Built In Colorado. And our employees rate SambaSafety top-notch, with a rock solid 4.7-star rating on Glassdoor.
What You’ll Do:
- Own processes and staff in support of our production environments and runtimes
- Ensure both team and product performance understood and upheld
- Measure and improve quality and SLA related KPI’s for the product ecosystem
- Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations.
- Promote a learning culture while driving innovation through experimentation with the goal of constant improvement on all relevant KPI’s
- Work closely with Engineering leadership on strategic initiatives as we scale our team
- Manage, develop, and mentor a fast-paced team of engineers focused on troubleshooting, data operations and site reliability
- Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation
What you’ll need:
- Previous people management experience (in particular, managing a team of managers).
- Self-motivated, detail-attentive, and a desire to keep learning more.
- High EQ and soft skills.
- Critical thinker who defaults to a client-centric approach.
- Experience in successful implementation of process and procedure in a scaling region.
- Exceptional written and oral communication skills.
- Ability to think creatively about a wide variety of challenges. You're going to find new things every day.
Benefits and Perks:
- Unlimited Paid Time Off and Paid Volunteer Days
- 401k match and generous Healthcare Benefits including a fully employer paid family medical plan
- Wellness &Tuition Reimbursement
- Zoom Happy Hours
- Flexible Work From Home schedule & a Monthly Internet stipend
- Lots of Samba swag
- Samba Virtual Events including our famous Samba Sprint
Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!