Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Hybrid

People Partner - CX

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Employer Provided Salary: 110,000-163,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
Our Opportunity:
Gusto's People team is growing and scaling with the company! As our business scales and becomes more complex, and as we add hundreds of new Gusties each year, we need to ensure that our strategies for engagement with our employees are positive, engaging, values-driven and compliant.
As a People Partner, you will drive people strategies and solutions for a designated organization and/or subset of teams within Gusto.
Here's what you'll do day-to-day:
You thrive in a fast-paced and challenging environment, have a passion for building and refining processes and practices, are strong in influencing and mentoring others, and build strong relationships with leaders and employees. You are an HR thought leader who can balance the need to be a Strategic business partner along with a roll up your sleeves attitude.

  • A trusted advisor and thought partner to ensure these leaders, and their teams, are set-up for success.
  • Serve as a change agent and member of your organization's leadership team to help drive strategic growth plans and objectives across the organization.
  • Understand the business and be closely aligned with the business leaders.
  • Diagnose, translate, and define current and future business needs into an overall integrated People/Talent Plan.
  • Provide organizational development interventions and support including organization design, development solutions, leadership coaching, and proactive change management.
  • Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.
  • Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement.
  • Build strong partnerships across the People team roles and functions (Invite, Talent Development, Compensation and Benefits) as well as operate as part of a larger People Partner team to create a consistent Gustie experience.
  • Lead the organization you support to achieve its People objectives, including attracting, hiring and onboarding great talent, developing and retaining Gusties, and achieving our goals around representation and inclusion.
  • Influence business and talent initiatives that support our short and long-term business goals, including driving practices that enable high performance and operational excellence.


Here's what we're looking for:
Experience: 5-7+ years in overall Human Resource Management operating as an HR Business Partner/People Partner in a large to mid-size tech company supporting Customer Experience Teams with a mix of Exempt, Non-exempt Employee populations and Extended Workforces
Skills:

  • Strong executive presence, proven ability to influence and coach leaders, and exceptional interpersonal skills are key.
  • Strong strategic thinking and business acumen with the ability to understand and align People initiatives with business objectives, translating strategy into plans for execution.
  • Excellent communication skills and ability to clearly and concisely communicate to employees of all levels effectively.
  • Ability to manage multiple stakeholders and competing priorities with a sense of urgency and the ability to pivot quickly based on changing needs of the business.
  • Significant experience with workforce analytics plus the ability to use data and reporting to drive strategic decisions.
  • A proven track record of developing and leading organizational change initiatives that deliver real business results.
  • Agility, ability to thrive in ambiguity, and excel in a fast paced, dynamic environment
  • Ability to maintain a level of confidentiality and handle issues ethically and with integrity


You'll demonstrate these behaviors:

  • Influencing others
  • Building collaborative relationships
  • Innovation
  • Diagnostic information gathering
  • Strategic thinking
  • Execution


Our cash compensation amount for this role is targeted at $110,000 - $136,000/year in Denver and most remote locations and $133,000 - $163,000/year in San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision: comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation + Time Off
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Professional Development
Lunch and learns
Promote from within

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