Zoom Meetings & Rooms eCommerce Program Manager at Zoom Video Communications
Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom Video Communications is hiring a Zoom Meetings & Rooms eCommerce Program Manager to assist with eCommerce solutions for zoom.us, including all stages of the purchasing and upgrade funnels, as well as testing and personalization campaigns. We’re looking for a resourceful team member with a wealth of experience and a willingness to learn quickly in a fast-paced environment. You will wear multiple hats in this role; it’s important to have a strong eCommerce background, fundamentally driven by user experience, analytics, business priorities and industry best practices. You will work closely with the eCommerce Manager and the broader marketing, legal, engineering, product and leadership teams to create user-friendly flows that drive company growth.
Defining business requirements, communicating changes, answering questions and troubleshooting purchasing issues with internal stakeholders
Analyzing Zoom Meetings & Rooms checkout funnel, click-tracking, and heatmap data to inform and drive initiatives
Updating and managing site cookies (compliance, cookies, disclaimers and localization as needed)
Working with stakeholders to develop go-to-market materials
Owning user messaging experience, from notifications to upsell and error copy.
Assist with numerous campaigns and initiatives that drive revenue and company growth
Help to brainstorm and design creative optimization campaigns and personalized web experiences for eCommerce
Understand and work within existing visual guidelines to create compelling, elegant and brand-centric end-to-end user flows and interactions
Work with designers to create designs that help market and promote products and features, helping to visually communicate our product offerings and benefits
Understand new product offerings and business priorities, then contribute creative solutions to test and optimize for leads and revenue
Experience in eCommerce and best practices, willingness to learn and stay up-to-date on new trends
Updating and creating project documentation as needed
Four year related degree and 3+ years eCommerce experience
Expert at championing the customer experience in an eCommerce realm and working as a liaison between business stakeholders and engineering
Extensive experience with checkout funnels, purchase flows, writing technical requirements
Detail-oriented and passionate about optimizing purchase funnels for the best user experience
Collaborative, organized, multi-tasker who is receptive to feedback and compromise - Experience creating customer-centric flows that meet KPIs (conversion rates, click through rates) and refining to meet goals
Strong conceptual, problem solving and time-management skills; a broad thinker who is able to offer a variety of solutions ⁃ Understand design, business and web development requirements
Excellent interpersonal, written, and oral communication skills
Experience in high tech, SaaS, agile is a plus
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