Zoom Meetings & Rooms eCommerce Program Manager at Zoom Video Communications

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Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Zoom Video Communications is hiring a Zoom Meetings & Rooms eCommerce Program Manager to assist with eCommerce solutions for zoom.us, including all stages of the purchasing and upgrade funnels, as well as testing and personalization campaigns. We’re looking for a resourceful team member with a wealth of experience and a willingness to learn quickly in a fast-paced environment. You will wear multiple hats in this role; it’s important to have a strong eCommerce background, fundamentally driven by user experience, analytics, business priorities and industry best practices. You will work closely with the eCommerce Manager and the broader marketing, legal, engineering, product and leadership teams to create user-friendly flows that drive company growth. 

Responsibilities:

  • Defining business requirements, communicating changes, answering questions and troubleshooting purchasing issues with internal stakeholders 

  • Analyzing Zoom Meetings & Rooms checkout funnel, click-tracking, and heatmap data to inform and drive initiatives 

  • Updating and managing site cookies (compliance, cookies, disclaimers and localization as needed) 

  • Working with stakeholders to develop go-to-market materials 

  • Owning user messaging experience, from notifications to upsell and error copy. 

  • Assist with numerous campaigns and initiatives that drive revenue and company growth

  •  Help to brainstorm and design creative optimization campaigns and personalized web experiences for eCommerce 

  • Understand and work within existing visual guidelines to create compelling, elegant and brand-centric end-to-end user flows and interactions 

  • Work with designers to create designs that help market and promote products and features, helping to visually communicate our product offerings and benefits 

  • Understand new product offerings and business priorities, then contribute creative solutions to test and optimize for leads and revenue 

  • Experience in eCommerce and best practices, willingness to learn and stay up-to-date on new trends 

  • Updating and creating project documentation as needed

Requirements:

  • Four year related degree and 3+ years eCommerce experience 

  • Expert at championing the customer experience in an eCommerce realm and working as a liaison between business stakeholders and engineering 

  • Extensive experience with checkout funnels, purchase flows, writing technical requirements

  • Detail-oriented and passionate about optimizing purchase funnels for the best user experience 

  • Collaborative, organized, multi-tasker who is receptive to feedback and compromise - Experience creating customer-centric flows that meet KPIs (conversion rates, click through rates) and refining to meet goals

  •  Strong conceptual, problem solving and time-management skills; a broad thinker who is able to offer a variety of solutions ⁃ Understand design, business and web development requirements

  • Excellent interpersonal, written, and oral communication skills 

  • Experience in high tech, SaaS, agile is a plus

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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