VP/Sr. Director/Director of Clinical Operations & Quality

| Greater Denver Area
Role Overview
SonderMind is seeking a Director/VP of Clinical Operations & Quality to ultimately own the clinical success and outcomes of care for SonderMind clients. This key leader will be responsible for developing clinical quality metrics, overseeing the improvement of clients’ therapeutic journey and managing the SonderMind Provider Network quality programs. The resulting output for this leader will be a world-class clinical program that makes SonderMind an irrefutable top-tier outpatient behavioral health clinical partner.
About SonderMind
SonderMind is a digital health company changing the game in behavioral health by increasing access and utilization of this important part of our well-being. We are creating a national, digitally-integrated network of behavioral health providers that lets them focus on providing great care while we provide the rest. We were voted the 2019 #1 Best Place to Work by the Denver Business Journal and are growing rapidly. http://bizj.us/1px5hy. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you.
Expected Outcomes
  • Month 2. In concert with product and operations, develop program to identify and to segment clients, based on issues and acuity. Work to begin implementing improvements within product
  • Month 3: Lead or assist a cross-functional team that designs value-added programs for providers that impact clinical care (e.g., certification programs)
  • Month 6. Ensure product improvements continue to drive client efficacy and satisfaction; work together with Provider Success to develop clinical programs to drive increased outcomes and adherence with therapists, using new product development and continuous process improvement.
  • Month 9: Publish at least one white paper or clinical case study that can be broadly shared 

Ideal Characteristics 
  • Innovative and forward-thinking: SonderMind is redesigning behavioral health, you must be willing to think creatively, use technology, ideate about new technology solutions, and innovate to help disrupt the status quo.
  • Flexible and pragmatic: Engaging on solutions that make progress incrementally, rather than falling into an academic trap of seeking the “perfect” solution
  • Data-driven: Use data to understand current processes and identify areas for improvement 
  • Clinical outcomes: Proven track record of using clinical knowledge to drive the best clinical outcomes 
  • People management: Ability to influence and motivate a team of individuals to be proactive and do the right thing for the client, every time
  • Customer experience-minded: Because SonderMind’s clients and our therapists are all customers, the ideal candidate has proven experience in understanding how to deliver an excellent clinical customer experience
  • Process and solution-driven: Ability to design and implement processes using ticketing systems, internal software and team members to get the job done
  • Influential Team Player: Ability to influence cross-functionally without formal authority to meet shared objectives across a broader team
  • Action-Oriented: Comfortable taking action with imperfect information, always striving to improve and not settling for the status quo

Gotta Have This
  • Experience designing and driving clinical quality programs and improving outcomes through behavioral health providers
  • Ability to work independently to achieve results AND work collaboratively with highly cross-functional team members to drive toward organizational objectives
  • Valid and active clinical license, with at least a PhD-level degree from an accredited university 

Benefits
  • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”
  • Startup Environment. From our great downtown location, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. 
  • Benefits. SonderMind provides exceptional employee benefits including covering the majority of dental, vision, and medical premiums. 401K matching for up to 4% salary deferred. 
  • Stock Option Grant. We want all of our team to be focused on long-term success and growth.
  • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
  • Competitive Start-Up Salary. We all need to eat, right?

SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. 
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

Location

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

UX/UI Designer

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that is a good culture fit. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Wellness Coordinator

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded Best Place to Work by the Denver Business Journal! We don't know for sure, but we think it has something to do with our prime location directly across from Union Station, endless free snacks, monthly group activities, and unlimited PTO!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens & we have a large team of employees & Providers the Out of the Darkness Denver Metro Walk in Sept.
Friends outside of work
Eat lunch together
Intracompany committees
Our company encourages employee-lead committees such as our Social Committee and Employee Mental Health Benefit Committee.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SonderMind employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Our exceptional dental plan covers up $75 of monthly premiums.
Vision Benefits
Our no-cost vision plan covers up to $150 for frames and up to $230 for contact lenses.
Health Insurance Benefits
Our insurance plan covers up to 90% of monthly premiums, covers 100% of preventative costs, and we provide plans with as little as $1000 monthly deductibles.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) matching plan managed by MassMutual. We match 4% of contributions up to 4% of an employee's annual gross pay.
Employee Stock Purchase Plan
We want all of our team to be focused on long-term success and growth. Full-time employees are granted stock options for purchase on a vested schedule (fully vested after 4 years)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
SonderMind provides employees with a flexible work schedule that includes unlimited time off, flexible hours in the office, and occasional work from home options.
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
We have regular family-friendly office events and host an office picnic every year to include SonderMind families to meet and mingle.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Paid Sick Days
Employees receive unlimited PTO for sick days as well as personal wellness days.
Perks & Discounts
Casual Dress
Commuter Benefits
SonderMind covers employee RTD EcoPasses 100%
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Stocked Kitchen
Our kitchen has unlimited free snacks and beverages, and is conscious of a variety of dietary preferences and restrictions.
Some Meals Provided
We have regular company dinners (at least once a month) and we welcome all new team members with lunch and a coffee datse to get to know members of the SonderMind team.
Happy Hours
Social Happy Hours are hosted on a monthly basis.
Pet Friendly
SonderMind has regular furry friends visiting and has a pet calendar for easy communication - all pets are welcome from our Sonderdogs to bearded dragons.
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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