Travel Coordinator

| Greater Denver Area
Candidate Profile:
The Travel Coordinator is responsible for providing on-demand booking services for our Hotel Engine customers, developing strong relationships with clients, and quickly resolving any hotel issues as they arise. Success comes from speedy response time, organization, and the capacity to create and foster long-term relationships. The ability to quickly acclimate with new software will also be critical.
 
Responsibilities (include but not limited to)
  • Book hotel reservations on behalf of clients via our online portal or through our backend system
  • Ability to see an issue before it arises and resolve it quickly
  • Work a varying schedule, often requiring early morning, evening, and weekend work
  • Ensure daily activities are completed and on time, including but not limited to text message service, client specific rooming list, and spreadsheet tracker
  • Ensure clients expectations are met while maintaining professional composure
  • Capable of working and managing multiple hotel bookings simultaneously with various District Managers
  • Handle reservations and revisions to accommodate a moving workforce
  • Create positive and enduring relationships with clients
  • Folio collection and reconciliation of bookings to ensure clients are billed accurately and timely
 
Qualifications
  • 1-3 years of business experience, ideally in hospitality or travel industry
  • Proven outstanding customer service
  • Innovative, self-starter that can identify ways to improve processes
  • Proficient in Microsoft Office with an emphasis on Excel
  • Experience with Salesforce platform
  • Excellent verbal and written communication skills via various methods (phone, email, text)
  • Outstanding interpersonal, negotiation and problem-solving skills
  • Day-to-day client management experience
  • Demonstrated strong organizational skills
 
Required Education
  • Bachelor’s degree, ideally in hospitality or travel
 
What we provide
  • Paid vacation, holidays and sick days
  • Medical, Dental, and Vision Insurance Plans
  • 401K and supplemental insurance plan benefits
  • Paid gym membership and organic fruit delivery.
  • Free parking, free option for secure bike storage.
  • Discounted Wireless Service plans
  • Company sponsored events, holiday parties, and volunteer opportunities.
  • A healthy work/life balance 
 
 
 
 
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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