Support Representative - Part Time

The Company

Registria is a leader in delivering ownership experiences for brands. Hundreds of the most recognized brands in the world use Registria’s award-winning technology to onboard their customers. Registria’s owner engagement services bring greater clarity and understanding of how companies can build profitable product owner relationships, and provide insightful direction on how to engage with owners and provide valuable, personalized

The Opportunity

Registria is seeking an energetic part-time Support Representative to act as a liaison for our clients and provide product and services information, answer registration questions, and resolve any emerging problems that product owners (consumers) may have regarding our services.  This is a part-time position up to 20 hours per week during normal business hours M-F.

The ideal candidate is genuinely excited to support product owners and are passionate about providing the best experience. Excellent communication and critical thinking skills are needed to diagnose the request and provide the best resolution possible.   Where needed, they also are willing to take the initiative to investigate more complex problems and find solutions. They are driven to adhere to defined SLA’s while providing the most thorough and accurate response to each case.

What You’ll Do

• Address cases entered in the Registria support system according to defined workflow process and Service Level Agreements. (This is not a phone support position)
• Identify and escalate issues that require more detailed investigation or development work.
• Continually expand knowledge as relates to any new product, service or client supported by the organization
• Assist in creating documentation and training resources for the Support department, including new agent onboarding program
• Assist in standardizing, implementing, refining, and enforcing the Owner Support function, focusing on process, tools, training, and knowledge base.
• Other duties as assigned

Experience

• Proven customer support experience or experience as a Client Service Representative
• Experience with Salesforce Service Cloud or other support system and Jira is a plus
• Excellent written communication skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• Familiar with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams and Outlook

What We Offer

• Compensation range for Colorado based employee is $17.50  -$20.00 depending on experience.
• Monday – Friday work week during normal business hours
• Work from home
• Part-time hours – 15- 20 hours per week
• Regular fixed schedule